Branch Operations Manager

CSB Bank; Kanakapura; On-site; INR 800,000 - 1,100,000; Full time

Job summary

CSB Bank is seeking a Branch Operations Manager to oversee daily branch operations and support sales activities at Guruvayoor. The role emphasizes operational efficiency, regulatory compliance, and superior customer service to drive growth.

The ideal candidate has demonstrated leadership, strong communication skills, and a track record in fast-paced banking environments. This position requires focus on targets, process improvement, and collaboration across teams.

Qualifications

• Minimum 5 years of experience in a similar role, preferably in banking or finance.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Branch operations

Sales management

Customer service

Leadership

Analytical thinking

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.