Branch Operations Manager

CSB Bank; Amritsar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank in Guruvayoor is seeking an experienced Branch Operations Manager to oversee daily branch activities, drive sales initiatives, and ensure top-notch customer service. You will optimize processes, ensure regulatory compliance, and collaborate with teams to achieve growth targets.

The ideal candidate has 5+ years in banking operations or a similar role, strong leadership and analytical skills, and a track record of meeting deadlines in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in a similar banking/finance role.
• Strong knowledge of branch operations, sales, and customer service.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify growth opportunities.
• Ensure operational efficiency and regulatory compliance.
• Provide excellent customer service and resolve complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive growth and improve performance.

Skills

Operations management

Sales knowledge

Customer service

Leadership

Analytical skills

Decision making

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.