Branch Operations Manager | Aluva Cluster

CSB Bank; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CSB Bank in Kerala invites an experienced Branch Operations and Sales leader to manage daily branch operations, drive sales targets, and ensure regulatory compliance. This role focuses on customer service excellence and team leadership in a fast-paced banking environment.

You will analyze sales data, collaborate with cross-functional teams, and identify growth opportunities while upholding high standards of service and accuracy.

Qualifications

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Branch operations

Sales management

Customer service

Leadership

Communication

Analytical skills

Problem solving

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.