Operations Executive

Digitide; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Digitide in Hyderabad is seeking an Operations Executive to oversee daily back-office operations, coordinate across departments, and implement efficient procedures to enhance customer satisfaction.

The role requires 3+ years in a similar operations executive position, a Bachelor's degree, strong leadership, and excellent communication. You will mentor staff, analyze performance, and report to senior management, while ensuring compliance with policies in a fast-paced BFSI environment.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in an operations executive role, preferably in BFSI.
• Strong leadership and communication skills with the ability to guide a team.
• Analytical mindset with ability to interpret data and drive improvements.

Responsibilities

• Manage daily back-office operations ensuring workflow efficiency.
• Coordinate across departments to align operations with goals.
• Implement and maintain standard operating procedures and policies.
• Monitor performance metrics and identify improvement areas.
• Collaborate with Customer Care to resolve inquiries and improve service.
• Train and mentor staff to boost productivity.
• Prepare operational reports for senior management.

Skills

Leadership

Time management

Analytical thinking

Customer-centric

MS Office proficiency

Education

Bachelor's degree in Business Administration

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role will involve coordinating with various departments, managing resources, and implementing strategies to enhance customer satisfaction. You will work closely with the Customer Care Executive (CCE) team to resolve customer inquiries and provide exceptional support.

Responsibilities

• Manage and oversee the daily operations of the back-office team, ensuring efficient workflow and timely task completion.
• Coordinate with different departments to align operations and achieve organizational goals.
• Implement and maintain effective operational procedures and policies.
• Monitor and analyze performance metrics to identify areas for improvement.
• Collaborate with the CCE team to address customer inquiries and provide timely resolutions.
• Ensure compliance with industry regulations and company policies.
• Train and mentor back-office staff to enhance their skills and productivity.
• Develop and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices to enhance operational strategies.
• Prepare and present operational reports to senior management.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Proficiency in using MS Office and other relevant software for operational management.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage multiple projects simultaneously.
• Customer-centric approach with a focus on delivering exceptional service.
• Strong problem-solving skills and a proactive attitude towards resolving issues.
• Willingness to adapt to changing business needs and a fast-paced environment.

Job Info

• Job Identification 269011
• Job Category Customer Support/Operations | BPM