Branch Operations and Service Manager Swadesh Banking

AU Small Finance Bank

Kishangarh

On-site

INR 1,200,000 - 2,400,000

Full time

3 days ago

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Job summary

AU Small Finance Bank Limited seeks a senior Branch Operations and Service Manager for Swadesh Banking in Kishangarh, Rajasthan. You will lead daily branch operations, ensure AML/KYC compliance, and drive service excellence across the banking segment.

Ideal candidates have extensive experience in branch operations, strong customer focus, and the ability to coordinate cross‑functional teams to improve efficiencies and customer satisfaction.

Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field.
MBA or equivalent postgraduate qualification preferred.
7-10 years of experience in branch operations and service management in financial services.

Responsibilities

Oversee and manage all branch operations ensuring compliance with banking regulations and internal policies.
Drive operational efficiency by streamlining processes, reducing turnaround times, and minimizing errors in transaction handling and service delivery.
Lead and mentor branch staff to maintain high standards of customer service, operational accuracy, and adherence to service level agreements.
Implement and monitor risk management practices to safeguard branch assets and ensure adherence to AML and KYC guidelines.
Coordinate with cross-functional teams including credit, compliance, and IT to resolve operational issues and enhance service offerings for the Swadesh Banking segment.
Analyze branch performance metrics and customer feedback to identify areas for improvement and develop action plans to enhance customer satisfaction and operational outcomes.
Manage cash flow and liquidity at the branch level, ensuring optimal cash management and reconciliation processes.
Ensure timely and accurate reporting of branch operations to senior management, highlighting key operational risks and opportunities.
Drive initiatives to promote digital banking adoption and educate customers on new banking products and services tailored to the Swadesh Banking clientele.
Maintain strong relationships with customers, local businesses, and community stakeholders to support branch growth and brand reputation.

Skills

Branch Operations Management

Regulatory Compliance (KYC, AML)

Risk Management

Customer Relationship Management

Cash Flow and Liquidity Management

Process Optimization

Team Leadership and Development

Performance Analysis and Reporting

Digital Banking Solutions

Stakeholder Engagement

Education

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred

Job description

Branch Operations and Service Manager Swadesh Banking Kishangarh, Kishangarh, Rajasthan, India Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required work experience

Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief

- AU Small Finance Bank Limited is seeking a highly skilled and experienced professional to lead branch operations and service excellence within the Swadesh Banking segment. This role demands a strategic and operational leader who can ensure seamless branch functioning, optimize customer service delivery, and drive operational efficiency in alignment with the bank’s objectives. The ideal candidate will possess deep knowledge of financial services operations, regulatory compliance, and customer relationship management, with a focus on enhancing branch performance and fostering a customer‑centric culture.

Responsibilities

Oversee and manage all branch operations ensuring compliance with banking regulations and internal policies specific to AU Small Finance Bank Limited.
Drive operational efficiency by streamlining processes, reducing turnaround times, and minimizing errors in transaction handling and service delivery.
Lead and mentor branch staff to maintain high standards of customer service, operational accuracy, and adherence to service level agreements.
Implement and monitor risk management practices to safeguard branch assets and ensure adherence to anti‑money laundering (AML) and Know Your Customer (KYC) guidelines.
Coordinate with cross‑functional teams including credit, compliance, and IT to resolve operational issues and enhance service offerings for the Swadesh Banking segment.
Analyze branch performance metrics and customer feedback to identify areas for improvement and develop action plans to enhance customer satisfaction and operational outcomes.
Manage cash flow and liquidity at the branch level, ensuring optimal cash management and reconciliation processes.
Ensure timely and accurate reporting of branch operations to senior management, highlighting key operational risks and opportunities.
Drive initiatives to promote digital banking adoption and educate customers on new banking products and services tailored to the Swadesh Banking clientele.
Maintain strong relationships with customers, local businesses, and community stakeholders to support branch growth and brand reputation.

Skill

Branch Operations Management
Regulatory Compliance (KYC, AML)
Risk Management
Customer Relationship Management
Cash Flow and Liquidity Management
Process Optimization
Team Leadership and Development
Performance Analysis and Reporting
Digital Banking Solutions
Stakeholder Engagement

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 7-10 years of experience in branch operations and service management within the financial services industry, preferably in a small finance bank or similar banking institution.

Key Performance Indicators

#*Key Performance Indicators*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required abilities