Branch Operations and Service Manager Branch Banking

AU Small Finance Bank; Hyderabad; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

AU Small Finance Bank Limited in Hyderabad is seeking a Branch Operations and Service Manager for Branch Banking. You will oversee daily branch operations, ensuring high-quality service delivery and supporting the Branch Head in achieving targets.

Responsibilities include cash and ATM operations, vendor coordination, and strict adherence to KYC, AML, and regulatory guidelines. You should have 6–7 years of relevant experience, strong analytical and leadership skills, and a commitment to process

Qualifikationen

• Strong knowledge of banking operations, compliance, and regulatory guidelines.
• Experience in customer service and branch operations.
• Ability to lead and develop teams, monitor performance and drive improvements.

Aufgaben

• Assist Branch Head in achieving branch targets and driving sales campaigns.
• Oversee cash, ATM, and vault operations; ensure secure, compliant processing.
• Monitor daily transactions and resolve issues promptly.
• Supervise deposits, withdrawals, and other customer accounts with accuracy.
• Ensure compliance with KYC, AML norms and regulatory guidelines.
• Drive digital channel migration and support cross-selling initiatives.

Kenntnisse

Professional Communication

Relationship Management

Negotiations

Jobbeschreibung

Branch Operations and Service Manager Branch Banking Kokapet, Hyderabad, Telangana, India 5 - 10 Years Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Branch Banking

Position description: Manage overall branch operations and ensure timely, high-quality service delivery.

Primary Responsibilities:

• 1. Assist Branch Head in achieving branch targets and driving sales campaigns.2. Monitor unusual transactions daily and ensure timely resolution.3.Identify and plug income leakages; manage branch costs efficiently.4. Oversee all branch operations including cash, ATM (onsite/offsite), key movement, lockers, and stationery.5. Supervise client and internal accounts, including deposits, closures, suspense, payables/receivables, DDs, and POs.6. Monitor critical accounts; coordinate with processing centers and clearing units for smooth operations.7. Act as custodian for vouchers, reports, registers, and ensure proper records management.8. Maintain branch premises, manage vendor payments, AMC contracts, and ensure timely renewals.9. Ensure compliance with operational standards in areas like Clearing, CMS, and DP operations.10. Review operational reports and drive process improvements regularly.

Additional Responsibilities:

• 1. Ensure high service standards and achieve branch service and quality targets.2. Oversee branch administration and supervise operations staff for timely, quality delivery.3. Monitor service levels and take corrective actions to maintain customer satisfaction.4. Address customer complaints promptly and conduct service meets/feedback reviews.5. Drive migration of customers to digital channels.6. Coordinate with internal departments to ensure seamless branch operations.7. Support branch budget goals through deepening, cross-selling, and walk-in referrals.

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Role: Executive/Officer
• Years of experience: 6 to 7

Key Performance Indicators: Customer Satisfaction Score (CSAT), Complaint Resolution TAT, Service Audit Score, Transaction Accuracy Rate, ATM/Cash Reconciliation Timeliness, Cost Control vs. Budget, Regulatory & Audit Compliance, Digital Channel Migration Rate, Cross-sell / Referral Targets, Staff Training & Productivity

Required Competencies: 1. Strong analytical and problem-solving skills2. Excellent written and verbal communication3. Effective people management and team leadership4. Attention to detail and ability to identify early warning signals5.Hardworking, detail-oriented, and focused on integrity6. Growth-driven with industry awareness7. Customer-focused with a commitment to teamwork8. Ability to nurture talent and foster development

Required Knowledge: 1.Strong understanding of banking operations, compliance, and regulatory guidelines.2.Knowledge of KYC, AML, audit processes, and risk management.3.Familiarity with branch banking products, customer service standards, and digital banking.4.Proficiency in MIS reporting and operational process controls.5.Awareness of cost control, branch administration, and vendor management.

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Business tact & Negotiations - resolving Conflict

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive work4. Ability to handle work pressure and demanding clients
• Other: NA

Specific requirements

• Travel: Low
• Vehicle: NA
• Pay Rate: NA
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Timely and accurate submission of internal and regulatory MIS/returns.2. Ensure full compliance with KYC, AML norms, and fraud control measures.3. Adhere to all regulatory/statutory guidelines and manage security systems (manual & electronic).4. Conduct pre-audits to mitigate operational risks and ensure compliance readiness.5. Achieve good audit ratings and ensure closure of audit observations on time.6. Timely response and rectification of irregularities pointed out by auditors and operations teams.