Branch Operation Executive

India Shelter Finance Corporation; Ujjain; On-site; INR 450,000 - 650,000; Full time

Job summary

India Shelter Finance Corporation is seeking a proactive professional to join its loan operations team. You will manage end-to-end loan processing across Gold Loans, MSME, and Personal Loans, ensuring accuracy and regulatory compliance.

You will verify KYC, support collections, handle customer queries, and contribute to MIS reporting, with a focus on risk management, cash handling, and timely documentation.

Responsibilities

• Oversee end-to-end loan processing for Gold Loans, MSME, and Personal Loans.
• Verify KYC documents and perform CIBIL checks; data entry into LMS.
• Handle walk-in customers and resolve loan-related discrepancies.
• Ensure RBI/KYC/AML compliance and audit-ready documentation.
• Manage cash collections, vault operations, and bank reconciliation.
• Generate daily/weekly/monthly MIS reports for regional leadership.

Job description

• Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS). [ 1 , 2 , 3 ]
• Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups. [ 1 , 2 , 3 ]
• Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited. [ 1 , 2 , 3 ]
• Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation. [ 1 , 2 ]
• Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts. [ 1 , 2 ]
• MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership. [ 1 , 2 ]