Branch Operation Executive

India Shelter Finance Corporation; Betul District; On-site; INR 350,000 - 550,000; Full time

Job summary

India Shelter Finance Corporation in Betul District, Madhya Pradesh, seeks a detail‑oriented professional to oversee loan processing, disbursement, customer service, and compliance within a regulated NBFC environment.

You will manage end‑to‑end loan file processing (gold, MSME, or personal loans), verify KYC, perform CIBIL checks, handle cash and vault operations, and support collections and vendor allocations.

Responsibilities

• Loan file end-to-end processing including KYC and data entry into the LMS
• Handle walk-in customers and resolve discrepancies regarding loan accounts, EMI, foreclosure and top-ups
• Ensure RBI guidelines, KYC/AML norms and NBFC policies are followed and documentation is audited
• Oversee daily cash collections and vault operations with bank reconciliations
• Coordinate with collections teams, track EMI payments and vendor allocations for delayed accounts
• Generate daily, weekly, and monthly MIS reports for regional leadership

Job description

• Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS). [ 1 , 2 , 3 ]
• Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups. [ 1 , 2 , 3 ]
• Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited. [ 1 , 2 , 3 ]
• Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation. [ 1 , 2 ]
• Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts. [ 1 , 2 ]
• MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership. [ 1 , 2 ]