Branch Operation Executive

India Shelter Finance Corporation; Gwalior District; On-site; INR 300,000 - 600,000; Full time

Job summary

India Shelter Finance Corporation is seeking a detail-oriented professional for Loan Processing & Disbursement across Gold Loans, MSME, and Personal Loans. The role involves verifying KYC, conducting CIBIL checks, and precise data entry into the LMS.

Responsibilities include handling walk-in customers, resolving loan account discrepancies, and guiding queries related to EMIs, foreclosure, and top-ups, within RBI and NBFC policies.

Responsibilities

• Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS).
• Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups.
• Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited.
• Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation.
• Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts.
• MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership.

Job description

• Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS). [ 1 , 2 , 3 ]
• Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups. [ 1 , 2 , 3 ]
• Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited. [ 1 , 2 , 3 ]
• Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation. [ 1 , 2 ]
• Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts. [ 1 , 2 ]
• MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership. [ 1 , 2 ]