Branch Operation Executive

India Shelter Finance Corporation; Harda; On-site; INR 350,000 - 550,000; Full time

Job summary

India Shelter Finance Corporation seeks to strengthen its loan processing team to manage end-to-end file handling, from initial KYC verification to final disbursement, using the LMS system. The role emphasizes strict adherence to RBI guidelines, KYC/AML norms, and NBFC credit policies.

You will interact with customers, resolve account discrepancies, and support collections with EMI tracking and vendor allocations, while contributing to regular MIS reporting for leadership reviews.

Qualifications

• Experience ensuring RBI guidelines and KYC/AML norms.
• Knowledge of NBFC credit policies and documentation requirements.
• Attention to accuracy in physical and digital records.

Responsibilities

• Loan file processing from initiation to disbursement, verifying KYC and data entry into LMS.
• Handle walk-in customers, resolve loan account discrepancies, and address EMI, foreclosure, and top-up queries.
• Adhere to RBI guidelines, KYC/AML norms, and NBFC credit policies; ensure documentation is error-free and auditable.
• Manage daily cash collections and vault operations; perform timely bank reconciliations.
• Coordinate with collections, track EMI payments, and allocate vendors for delayed accounts.
• Generate daily, weekly, and monthly MIS reports for regional leadership.

Skills

KYC verification

CIBIL checks

Data entry into LMS

Customer service

Compliance

Tools

LMS

Banking software

Job description

• Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS). [ 1 , 2 , 3 ]
• Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups. [ 1 , 2 , 3 ]
• Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited. [ 1 , 2 , 3 ]
• Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation. [ 1 , 2 ]
• Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts. [ 1 , 2 ]
• MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership. [ 1 , 2 ]