Senior Manager

Vivriti Capital; Chennai District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Vivriti Capital seeks a Senior Manager – Co-Lending Operations to own the end-to-end execution of the co-lending business. You will ensure RBI CLM-I/II-compliant processing, timely disbursement, and full servicing with partner banks, NBFCs, HFCs, and fintechs.

You will lead onboarding of partners, drive API integrations with IT/product teams, and maintain SOPs, controls, and MIS to support ongoing operations and risk management.

Qualifications

• Experience in lending operations or co-lending programs.

Responsibilities

• Own end-to-end co-lending operations across CLM-I/II with partners.
• Ensure SLAs/TATs for login, underwriting handover, sanction, and disbursement.
• Sign off on daily disbursement files and partner share allocations; ensure correct LMS booking.
• Drive First-Time-Right processing and minimize rework and deviations.
• Lead onboarding of new co-lending partners; design processes and map data flows.
• Collaborate on API integrations for LOS, disbursement, EMI collection, and data exchange.
• Document and maintain SOPs, process maps, and partner checklists.

Job description

The Senior Manager – Co-Lending Operations will own the end-to-end operational execution of the co-lending business, ensuring that loans originated under the RBI's Co-Lending Model (CLM-I and CLM-II) with partner Banks, NBFCs, HFCs, and Fintechs are processed accurately, disbursed on time, and serviced in full compliance with regulatory and contractual requirements.

Key Responsibilities

Loan Operations & Processing

• Manage the complete lifecycle of co-lent loans — application intake, KYC/de-dupe, credit decisioning handoff, sanction, documentation, disbursement, and post-disbursement servicing.
• Ensure adherence to agreed SLAs/TATs for login, underwriting handover, sanction, and disbursement across all partner programs.
• Review and sign off on daily disbursement files, partner share allocations (typically 80:20 under CLM-II), and ensure correct booking in the Loan Management System (LMS).
• Drive first-time-right (FTR) processing and minimize rejections, reworks, and deviations.

Partner Integration & Onboarding

• Lead the operational onboarding of new co-lending partners — process design, data-flow mapping, UAT, pilot, and go-live.
• Collaborate with IT and product teams on API integrations for loan origination (LOS), disbursement, EMI collection, and data exchange with partners.
• Document and maintain Standard Operating Procedures (SOPs), process maps, and checklists for every partner program.

Settlement, Escrow & Reconciliation

• Oversee daily/weekly/monthly reconciliation of disbursements, collections, fees, and partner share settlements with Banks/NBFCs.
• Manage escrow/nodal account operations, including fund movements, sweep instructions, and settlement timelines as per agreement.
• Ensure zero unreconciled items beyond agreed ageing; drive automated reconciliation tools and exception management.

Servicing, Collections Support & Customer Operations

• Manage post-disbursement servicing including EMI presentation, NACH/e-mandate management, restructuring, foreclosure, and loan closure processes.
• Coordinate with the Collections team for bounce management, pool-wise delinquency data, and partner-level collections MIS.
• Ensure customer service SLAs — query resolution, NOC issuance, statement of account, and complaint handling — are met across partners.

Compliance, Audit & Risk Controls

• Ensure operational compliance with RBI Co-Lending guidelines, KYC/AML norms, Fair Practices Code, Digital Lending Guidelines, and data-sharing/privacy regulations.
• Own responses to internal audit, concurrent audit, partner audit, and RBI inspections for the co-lending book.
• Maintain a control framework — maker-checker, access controls, 4-eye principle — across all operational processes.
• Track operational risk events, root-cause them, and implement corrective and preventive actions.

MIS, Analytics & Reporting

• Publish daily, weekly, and monthly operational dashboards — login, sanction, disbursement, TAT, rejection, FTR, reconciliation, and partner-wise performance.
• Provide management and partners with timely and accurate MIS, regulatory returns inputs, and ad-hoc analytical reports.
• Use data to identify process bottlenecks and drive continuous improvement initiatives.

Team & Stakeholder Management

• Lead, mentor, and develop a team of operations executives, reconciliation specialists, MIS analysts, and partner coordinators.
• Act as the operational single point of contact for partner institutions' ops, tech, and audit teams.
• Work cross-functionally with Credit, Risk, Legal, Compliance, IT, Product, Finance, and Collections teams.
• Disbursement TAT and SLA adherence (partner-wise and product-wise).
• First-Time-Right (FTR) percentage on files and disbursement packets.
• Reconciliation accuracy and ageing of open items (target: zero items beyond agreed ageing).
• Settlement timeliness with partners (nil delays/penalties).
• Audit rating — internal, concurrent, partner, and regulatory.
• Customer service SLA adherence and complaint resolution TAT.
• Process automation coverage and cost per loan processed.
• Team productivity, attrition, and training coverage.