Branch Manager - GL North West

Bajaj Finserv Limited; Mandla; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Mandla, Madhya Pradesh seeks an experienced Branch Operations Manager to lead daily branch activities, drive profitability, and manage team performance.

You will coordinate field marketing for gold loan products, ensure strict audit and compliance, handle valuation of pledges, and work to grow gold loan and related offerings while maintaining high customer service standards.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities and improve brand visibility.
• Plan and monitor branch marketing activities to maintain healthy lead pipeline.
• Engage with customers for new acquisitions and retention.
• Conduct gold ornament valuation with correct weight and purity per policy.
• Joint custodian of the vault and safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare branch reports and drive business growth.
• Increase Gold Loan business and other third-party products (NCDs, Gold Coins).
• Ensure 100% process compliance in valuation.

Skills

Branch operations

Customer service

Team leadership

Negotiation

Education

Bachelor's degree

Post-graduation degree preferred

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• Education Skill Qualifications:
• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.