Branch Manager - GL North West

Bajaj Finserv Limited; Petlad; On-site; INR 700,000 - 1,500,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations lead to drive profitability, field marketing, and customer engagement at the Petlad branch. The role focuses on gold loan valuation, custody of pledged securities, and maintaining NPAs through proactive follow-ups.

The candidate should have 4–7 years of relevant experience, with a degree in hand, and strong communication skills to manage a team and ensure compliance across branch activities.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability performance.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor field-level marketing to ensure a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct error-free valuation of pledged gold ornaments per policy and audit rules.
• Joint custodian of vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Plan for smooth branch functioning and cohesive teamwork.
• Hire, coach, train employees and provide timely performance feedback.
• Maintain quality performance and prepare branch growth reports.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% compliance in valuation and processes.
• Manage error-free valuation of gold ornaments pledged in branch.

Skills

Written and verbal communication

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.