Relationship Manager - GL South

Bajaj Finserv Limited; Telangana; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive branch performance, and grow the consumer gold loan business. You will oversee operations, ensure compliance, and coordinate marketing activities to boost customer acquisition and retention.

The role emphasizes leadership, strategic planning, and execution to achieve branch growth while maintaining quality service and regulatory compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuation of gold ornaments and compliance with company policy.
• Custodian of the Vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees.
• Prepare reports and drive growth of business in branch.
• Increase Gold Loan business and other third-party products.

Skills

People management

Field marketing

Customer engagement

Branch operations

Education

Bachelor's degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.