Branch Manager - GL North West

Bajaj Finserv Limited; Jaipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited in Jaipur seeks an experienced Branch Operations Leader to drive end-to-end branch performance, gold loan products, and customer engagement. The role emphasizes profitability, compliance, and team development for sustainable growth.

Ideal candidates will have 4-7 years in gold loan banking or branch management, a Bachelor's degree, and strong communication skills to manage operations, risk, and staff effectively.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or higher degree preferred.
• Experience in gold loan banking or branch management preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor field-level marketing to ensure lead health.
• Engage customers for new acquisitions and retention.
• Ensure correct valuation and compliance for pledged gold.
• Safekeeping of pledged securities in vault.
• Manage NPAs through timely collections follow-ups.
• Hire, coach and develop branch staff.
• Prepare branch performance reports and drive growth.
• Expand gold loan business and other products.

Skills

Branch operations

Team leadership

Field marketing

Customer engagement

Gold loan experience

Compliance awareness

Education

Bachelor's degree

Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.