Branch Head / Workshop In-Charge

Zoho; Delhi; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Zoho is seeking a Branch Head / Workshop In-Charge to oversee daily workshop operations across multiple vehicle brands. You will lead technicians, allocate tasks, and monitor repairs to ensure quality and on-time delivery.

The role requires strong leadership, customer handling, and a solid background in multi-brand vehicle servicing, with focus on safety and efficiency. You will coordinate with parts and maintain performance reports.

Qualifications

• Strong leadership and supervision skills required.
• Excellent communication and customer handling abilities.
• Ability to guide technicians and allocate work efficiently.
• Experience with multi-brand vehicle servicing is essential.

Responsibilities

• Manage day-to-day workshop operations for multiple vehicle brands.
• Lead, guide, and allocate work to technicians efficiently.
• Monitor repair jobs to ensure timely completion and quality standards.
• Handle customer queries, concerns, and complaints professionally.
• Coordinate with spare parts team for timely availability of parts and tools.
• Ensure adherence to safety standards and maintain workshop cleanliness.
• Track job progress and maintain operational reports.
• Improve productivity and service efficiency within the workshop.

Skills

Leadership

Team management

Communication

Customer handling

Decision making

Problem solving

Under pressure

Education

Diploma / Degree in Automobile Engineering or related field

Job description

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Job Description

Job Title: Branch Head / Workshop In-Charge

Key Responsibilities:

• Manage and supervise day-to-day workshop operations for multiple vehicle brands
• Lead, guide, and allocate work to technicians efficiently
• Monitor repair jobs to ensure timely completion and quality standards
• Handle customer queries, concerns, and complaints professionally
• Coordinate with spare parts team for timely availability of parts and tools
• Ensure adherence to safety standards and maintain workshop cleanliness
• Track job progress and maintain operational reports
• Improve productivity and service efficiency within the workshop
  

Requirements

• Minimum 5 +yearsof experience in automotive workshop operations
• Prior experience in a supervisoryor managerial role preferred
• Strong knowledge ofmulti-brand vehicle servicing
• Good leadership andteam management skills
• Excellentcommunication and customer handling abilities
• Ability to work underpressure and meet deadlines
• Diploma / Degree inAutomobile Engineering or related field
• Strong problem-solvingand decision-making skills