Branch Head

Debtcare Enterprises Pvt Limited; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Debtcare Enterprises Pvt. Ltd. in Bengaluru is looking for a Branch Head to lead our collections operations.

You will own end-to-end branch P&L, set targets, manage productivity, and control costs while guiding tele-calling and field teams across portfolios. The role requires a proven track record in collections across banks, NBFCs, or agencies, strong leadership, and hands-on experience with secured and unsecured portfolios; familiarity with RBI norms and SARFAESI is a plus.

Qualifications

• Proven track record in collections at an agency, bank or NBFC.
• Strong team-leadership and people-management skills.
• Hands-on experience with secured/unsecured portfolios (PL, CC, BL, auto, CV, etc.).
• Good understanding of RBI recovery norms and the SARFAESI process (preferred).
• Data-driven mindset, comfortable working with MIS and Excel.
• Fluency in local language and English/Hindi.
• Bachelor’s degree in business, finance, commerce, or a related field; comparable relevant experience in collections or banking operations may be considered.
• Prior experience in collections, recovery, or retail banking/NBFC operations in the Greater Hyderabad or Telangana region is an advantage.

Responsibilities

• Own end-to-end branch operations and P&L, including targets, productivity and cost control.
• Lead, hire, train and motivate tele-calling and field collection teams.
• Drive resolution, roll-back and recovery targets across bucket-wise portfolios (X, 30+, 60+, 90+/NPA).
• Build strong working relationships with bank and NBFC client stakeholders, and handle reviews and escalations.
• Ensure strict compliance with RBI Fair Practices Code and client guidelines, and maintain audit-ready documentation.
• Track daily MIS, allocation and performance dashboards, and act on the gaps.
• Handle legal and settlement cases in coordination with the central team.

Skills

Team leadership

People management

Data-driven mindset

MIS & Excel

Communication skills

Negotiation

Stakeholder management

Fluency in local language

English/Hindi fluency

Education

Bachelor's degree in business, finance, commerce

Tools

Excel

MIS software

CRM software

Job description

We’re Hiring: Branch Head – Collections | Debtcare Enterprises Pvt. Ltd.

Experience: 5+ years in collections/recovery, with at least 3years leading a branch or team

For 25+ years, Debtcare has partnered with leading banks and NBFCs to deliver ethical, results-driven recoveries across the full DPD lifecycle, from early buckets through NPA. With branches across Telangana, Andhra Pradesh, Karnataka, Maharashtra, Odisha, Tamil Nadu and West Bengal, we’re growing, and we’re looking for a Branch Head to lead our [City] operations.

What you’ll do

Own end-to-end branch operations and P&L, including targets, productivity and cost control

Lead, hire, train and motivate tele-calling and field collection teams

Drive resolution, roll-back and recovery targets across bucket-wise portfolios (X, 30+, 60+, 90+/NPA)

Build strong working relationships with bank and NBFC client stakeholders, and handle reviews and escalations

Ensure strict compliance with RBI Fair Practices Code and client guidelines, and maintain audit-ready documentation

Track daily MIS, allocation and performance dashboards, and act on the gaps

Handle legal and settlement cases in coordination with the central team

What we’re looking for

Proven track record in collections at an agency, bank or NBFC

Strong team-leadership and people-management skills

Hands-on experience with secured/unsecured portfolios (PL, CC, BL, auto, CV, etc.)

Good understanding of RBI recovery norms and the SARFAESI process (preferred)

Data-driven mindset, comfortable working with MIS and Excel

Fluency in [local language] and English/Hindi

Why Debtcare?

25+ years of trust with banks and NBFCs

Multi-state presence with clear growth paths

• www.debtcare.inme tracking, documentation, and data analysis to drive operational decisions.
• Excellent communication, negotiation, and interpersonal skills, with the ability to handle sensitive recovery conversations professionally.
• Bachelor’s degree in business, finance, commerce, or a related field; comparable relevant experience in collections or banking operations may be considered.
• Prior experience in collections, recovery, or retail banking/NBFC operations in the Greater Hyderabad or Telangana region is an advantage.
• High ethical standards, compliance mindset, and readiness to