Debt Management / Collections & Recovery

Stefto; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Stefto is seeking an experienced Manager/Senior Manager – Debt Management in Gurugram, Haryana. The role focuses on debt collection, recovery operations and portfolio management, requiring strong leadership to drive performance and effective customer engagement.

You will oversee teams, set strategies, monitor delinquency trends and ensure targets are met while coordinating with internal departments and ensuring RBI compliance.

Qualifications

• Graduate in any discipline; MBA/PGDM in Finance/Management is a plus.
• 6–12 years of experience in Debt Management, Collections or Credit Operations.
• Experience with Banks, NBFCs, or Financial Institutions is preferred.
• Proven ability to lead collection teams and meet recovery targets.

Responsibilities

• Manage debt collection and recovery operations across locations.
• Develop strategies to improve collection efficiency and reduce dues.
• Lead and motivate collection teams, including Team Leaders and Executives.
• Monitor portfolio performance, delinquency and recovery rates against targets.
• Ensure achievement of monthly, quarterly and annual collection goals.
• Handle escalations and high-value delinquent accounts.
• Coordinate with Operations, Risk, Legal and Customer Service.
• Analyse MIS and bucket-wise performance; drive process improvements.
• Ensure compliance with RBI guidelines and company policies.

Skills

Debt Management

Recovery/Collections

Team Leadership

Portfolio Management

MS Excel

Negotiation

Communication

Education

Graduate degree

MBA/PGDM in Finance or Management

Tools

MS Excel

MIS Reporting Tools

Job description

We are looking for an experienced and result-oriented Manager / Senior Manager – Debt Management to lead debt collection, recovery operations and portfolio management activities. The ideal candidate should have strong experience in managing collection teams, driving recovery performance, reducing delinquency and ensuring effective customer engagement.

Key Responsibilities

About the Role

We are looking for an experienced and result-oriented Manager / Senior Manager – Debt Management to lead debt collection, recovery operations and portfolio management activities. The ideal candidate should have strong experience in managing collection teams, driving recovery performance, reducing delinquency and ensuring effective customer engagement.

Key Responsibilities

• Manage and oversee debt collection and recovery operations across assigned locations.
• Develop and implement strategies to improve collection efficiency and reduce outstanding dues.
• Lead, manage and motivate collection teams, including Team Leaders and Collection Executives.
• Monitor portfolio performance, delinquency levels, collection targets and recovery rates.
• Ensure achievement of monthly, quarterly and annual collection targets.
• Handle escalations, high-value delinquent accounts and critical recovery cases.
• Coordinate with internal departments, including Operations, Risk, Legal and Customer Service.
• Analyse collection reports, MIS, bucket-wise performance and productivity metrics.
• Ensure compliance with applicable RBI guidelines, regulatory requirements and company policies.
• Identify process gaps and implement improvement strategies to enhance operational efficiency.

Required Qualifications & Experience

• Graduate in any discipline; MBA/PGDM in Finance or Management will be an added advantage.
• 6–12 years of relevant experience in Debt Management, Collections, Recovery or Credit Operations.
• Prior experience working with Banks, NBFCs, Financial Institutions or Financial Services companies.
• Proven experience in managing collection teams and achieving recovery targets.
• Strong understanding of delinquency management, collection strategies and portfolio management.
• Understanding of digital collections and digital recovery channels will be an added advantage.
• Excellent leadership, negotiation, communication and decision-making skills.
• Proficiency in MS Excel, MIS and reporting tools.

Key Skills

• Debt Management & Recovery
• Collection Strategy & Portfolio Management
• Team Leade