BPO Sales Executive

Global Services; Navi Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

Global Services in Navi Mumbai, Maharashtra, seeks a motivated BPO Sales Executive to drive revenue and deliver excellent customer service in a fast-paced environment.

You will engage customers through inbound and outbound calls, promote services, and strive to meet sales targets while maintaining accurate CRM records. Collaboration with the team and staying updated on product knowledge are essential.

Qualifications

• BPO sales or customer service experience preferred.
• Proficient in handling inbound and outbound calls.
• Familiar with CRM software and sales tracking tools.

Responsibilities

• Make inbound and outbound calls to promote services.
• Achieve sales targets and contribute to sales team success.
• Provide excellent customer service and resolve inquiries.
• Maintain records of interactions and sales in the CRM.
• Collaborate with team to improve sales strategies.

Skills

Communication skills

Interpersonal skills

Teamwork

Outbound/inbound calls experience

Tools

CRM software

Sales tracking tools

Job description

We are seeking a motivated and dynamic BPO Sales Executive to join our team in Maharashtra. The ideal candidate will be responsible for driving sales and providing exceptional customer service in a fast-paced BPO environment. As a BPO Sales Executive, you will engage with customers through inbound and outbound calls, promoting our services and ensuring customer satisfaction.

Key Responsibilities

• Conduct inbound and outbound calls to potential and existing customers to promote our services.
• Achieve sales targets and contribute to the overall success of the sales team.
• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with team members to share best practices and improve sales strategies.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.

Required Skills

• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Experience in BPO sales or customer service is preferred.
• Proficiency in handling inbound and outbound calls.
• Familiarity with CRM software and sales tracking tools is a plus.
• A positive attitude and a passion for sales and customer service.