BPO Voice Process Executive

KG Invicta Services (KGiS); Coimbatore District; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

KG Invicta Services (KGiS) seeks a motivated BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. You will handle customer inquiries, provide accurate service information, and ensure customer satisfaction through clear communication.

The ideal candidate is fluent in Malayalam with strong verbal communication, able to work in a fast-paced environment. Basic computer skills for data entry and documentation are required, along with a positive attitude and willingness to learn.

Qualifications

• Fluency in Malayalam is essential.
• Excellent verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.

Responsabilités

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Connaissances

Malayalam fluency

Verbal communication

Fast-paced environment

Data entry

Positive attitude

Description du poste

We are seeking a motivated and enthusiastic BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. The ideal candidate will be fluent in Malayalam and possess excellent communication skills. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities:

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

This is an excellent opportunity for individuals looking to start their career in the BPO sector.