BPO MNC Customer Service Executive

Vihanga Labs; Guntur District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Salary 3-4.5 LPA per year

Annual hikes based on performance

Job summary

Vihanga Labs in India is hiring Customer Service Executives for a US Healthcare Multinational BPO (Voice & Chat). The team in Guntur handles inbound and outbound calls as well as chats, aiming to resolve queries accurately while meeting quality and compliance standards.

We welcome any graduate applicants with up to 6 years of experience; strong English, grammar and a neutral accent are essential. Local candidates from Guntur, Vijayawada and nearby areas are preferred, with HR Versant/English and

Qualifications

• Any graduate (mandatory).
• 0-6 years of experience; BPO, call centre or chat support preferred; freshers with strong English welcome.
• Excellent spoken and written English with clear pronunciation and a neutral accent. This is non-negotiable.
• Strong grammar and spelling, typing speed for chat support.

Responsibilities

• Handle inbound, outbound calls and chats.
• Resolve queries accurately and elevate when needed.
• Meet quality and compliance standards.

Skills

Excellent spoken English

Strong grammar & spelling

Typing speed for chat

Neutral accent

Education

Any graduate

Job description

Role & responsibilities

We are a US-headquartered healthcare company with 300+ employees across India, expanding our Guntur team. We are hiring Customer Service Executives for US Healthcare Multinational BPO (Voice & Chat).

• Handle inbound, outbound calls and chats.
• Resolve queries accurately and elevate when needed
• Meet quality and compliance standards

Preferred candidate profile

• Any graduate (mandatory)
• 0[6] years of experience; BPO, call centre or chat support experience preferred, and freshers with strong English are welcome
• Excellent spoken and written English with clear pronunciation and a neutral accent. This is non-negotiable.
• Strong grammar and spelling, typing speed for chat support
• Candidates from Guntur, Vijayawada and nearby areas preferred
• Interview process: HR round Versant/English assessment Operations round

Perks and benefits

• Salary: 3- 4.5 Lakh per year, based on experience and skills
• Annual hikes based on performance.