Customer Service Executive (International Health Care BPO Voice)

Vihanga Labs; Guntur District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Salary: 3-4.5 Lakh per year

Annual hikes

No freshers accepted

Night shifts aligned to US timings

Fantastic work environment

Job summary

Vihanga Labs, a US-headquartered healthcare company, is expanding its Guntur team for night shifts in USA timings. We are hiring Customer Service Executives for US Healthcare Multinational BPO (Voice & Chat).

Applicants should be graduates with 2–5 years of experience in BPO or call center, possess excellent English, grammar, and typing skills, and be comfortable with night shifts. Freshers are not accepted; IT staffing profiles also welcome with annual hikes based on performance.

Qualifications

• Graduate (mandatory) with strong English skills.
• 2–5 years BPO/call centre or chat support experience.
• Excellent spoken and written English with neutral accent.

Responsibilities

• Handle inbound, outbound calls and chats.
• Resolve queries accurately and escalate when needed.
• Meet quality and compliance standards.

Skills

English proficiency

Typing speed

Grammar & spelling

Education

Bachelor's degree or equivalent

Job description

We are a US-headquartered top most healthcare company with 300+ employees across India, expanding our Guntur team for night shifts in USA timings. We are hiring Customer Service Executives for US Healthcare Multinational BPO (Voice & Chat). International standards atmosphere. and Industry standard salaries in the most booming healthcare domain.

Role & responsibilities

• Handle inbound, outbound calls and chats.
• Resolve queries accurately and elevate when needed
• Meet quality and compliance standards

Preferred candidate profile

• Any graduate (mandatory)
• US IT Staffing or International Voice experience preferred
• 2-5 years of experience; BPO, call centre or chat support experience preferred, and freshers with strong English are welcome
• Excellent spoken and written English with clear pronunciation and a neutral accent. This is non-negotiable.
• Strong grammar and spelling, typing speed for chat support
• Candidates from Guntur, Vijayawada and nearby areas preferred
• Interview process: HR round Versant/English assessment Operations round

Perks and benefits

• Salary: 3- 4.5 Lakh per year, based on experience and skills
• NO FRESHER profiles accepted. Only EXPERIENCED.
• IT staffing profiles also accepted.
• Every year Annual hikes based on performance.
• Fantastic Work environment with benefits