Healthcare Voice Process Associate

Exafluence Global Analytics Pvt Ltds; Tirupati; On-site; INR 180,000 - 280,000; Full time

Job summary

Exafluence Global Analytics Pvt Ltds in Tirupati is seeking a Healthcare Voice Process Associate. The role involves handling calls from patients and healthcare providers, verifying demographics and insurance details, and guiding customers per healthcare guidelines.

Candidates should have 1–2 years in healthcare, strong communication, and willingness to work fixed or rotating night shifts, especially for US-based clients. This is a work-from-office position.

Qualifications

• Graduate in medical sciences.
• Experience in healthcare or medical billing.
• Strong verbal communication and listening skills.

Responsibilities

• Handle inbound and outbound calls with patients, providers, and insurers.
• Verify demographics and insurance information over the phone.
• Provide accurate information per healthcare process guidelines.
• Coordinate with internal teams to address concerns and resolve discrepancies.
• Document interactions and call details in designated systems.
• Maintain HIPAA compliance and data privacy.
• Deliver professional customer service and meet call-handling standards.

Skills

Verbal communication

Active listening

HIPAA compliance

Documentation

Education

Graduate in medical sciences

Job description

Job Description : Healthcare Voice Process Associate

Location: Tirupati, Andhra Pradesh (Work from Office)
Experience: 1- 2 Years

Job Responsibilities

• Handle inbound and outbound calls from patients, healthcare providers, insurance representatives, and other relevant stakeholders.
• Respond to customer queries regarding patient information, insurance coverage, medical records, billing details, and healthcare-related services.
• Verify patient demographics, insurance information, and other relevant details while communicating over the phone.
• Provide accurate information and assistance by following established healthcare process guidelines.
• Coordinate with internal departments and healthcare teams to address customer concerns and resolve discrepancies.
• Maintain proper documentation of customer interactions, call details, and updates in the designated systems.
• Ensure professional communication and deliver quality customer service while meeting prescribed call-handling standards.
• Protect confidential patient information and strictly adhere to HIPAA regulations and data privacy policies.

Eligibility Criteria

• Candidates must be graduates from a medical sciences background.
• Prior experience in healthcare, medical billing, or medical records is mandatory.
• Excellent verbal communication and active listening skills are required.
• Candidates must be comfortable communicating with international customers, particularly US-based clients.
• Flexibility to work in fixed or rotational shifts based on business requirements is essential.
• Willingness to work night shifts is mandatory.
• Candidates must be willing to work in both Voice and Non-Voice processes, depending on business requirements.