BM-Vizag - Adarsh Nagar

PeopleStrong; Andhra Pradesh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PeopleStrong in Andhra Pradesh seeks an experienced Retail - Gold Loan professional to drive branch business by achieving disbursement and revenue targets, while acquiring new customers and maintaining relationships. You will oversee end-to-end branch operations, including loan processing, valuations, renewals, and closures.

The role requires strong leadership, adherence to RBI guidelines, KYC norms, and risk management.

Qualifications

• Gold loan sales targets and branch revenue responsibility.
• Leadership of branch staff and customer relationship management.
• Adherence to RBI guidelines, KYC, and risk policies.
• 5–10 years of gold loan experience.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation per policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure RBI compliance and internal audit readiness.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales & Business Development

Team Leadership

Gold Loan Operations

Branch Management

Customer Relationship

Risk & Compliance

Communication Skills

Education

Graduate

MBA preferred

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

State Andhra Pradesh

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,