BM-Adoni

Aditya Birla Capital; Andhra Pradesh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Capital invites applications for a Branch Manager role in India to drive gold loan disbursement and revenue targets. You will acquire new customers and maintain relationships with existing clients while overseeing end-to-end branch operations.

The position demands strong leadership to train staff, ensure RBI/KYC compliance, and monitor portfolio quality. You will manage loan processing, disbursement, renewals, and closures, delivering excellent customer service.

Qualifications

• Graduate in any discipline; MBA preferred.
• Typically 5–10 years of experience in Gold Loans.
• Strong sales, leadership and compliance experience.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales and business development

Team leadership

Gold loan operations

Branch management

Customer relationship management

Risk and compliance management

Communication

Problem-solving

Education

MBA preferred

Graduate degree

Job description

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Key Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills

Eligibility

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,