BM-Prodattur - Gandhi Road

Aditya Birla Capital; Andhra Pradesh; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Aditya Birla Capital in Andhra Pradesh invites an experienced Branch Manager for Gold Loans. You will drive business, manage operations, ensure compliance, and lead a team to deliver service excellence.

The role requires 5–10 years in gold loans, a graduate degree (MBA preferred), and strong relationship skills to acquire customers and monitor portfolio quality.

Qualifikationen

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans.

Aufgaben

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Kenntnisse

Sales and business development

Team leadership

Gold loan operations and branch mgmt

Customer relationship management

Risk and compliance management

Communication and problem-solving

Ausbildung

Graduate in any discipline (MBA preferred)

Jobbeschreibung

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Key Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills

Eligibility

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,