Billing Lead - OTC | Chennai - US Shift

HCLTech; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HCLTech is seeking a Senior OTC Billing Specialist to lead daily billing operations in a US shift from our Chennai office. You will oversee billing activities, manage failed transactions, and ensure accuracy and timely invoicing in line with customer requirements.

The ideal candidate should have 4+ years of Order-to-Cash experience, strong SAP skills, and a proven ability to resolve disputes, monitor KPIs, and mentor a team while driving process improvements.

Qualifications

• Bachelor's or equivalent in Commerce/Finance.
• 4+ years of Order-to-Cash (OTC) billing experience with dispute resolution.
• Strong SAP experience and familiarity with billing/ERP systems.

Responsibilities

• Lead daily billing operations and manage failed transactions with sound decision-making.
• Resolve complex billing issues and customer queries from SAP and exception systems.
• Review, approve, and ensure accuracy and compliance of billing documents.

Skills

MS Office

Analytical skills

Customer-centric

Adaptability

Multitasking

Communication

Education

Bachelors in Commerce / MBA (Finance)

Tools

SAP

Billing/ERP systems

Job description

This is a US shift job - 5 days work from office.

ROLES & Responsibilities

• Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making.
• Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems.
• Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
• Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction.
• Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations.
• Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
• Ensure end-to-end ownership of billing accuracy and timeliness across processes.
• Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
• Lead process improvements, identify optimization opportunities, and support automation initiatives.
• Mentor and guide team members while supporting additional responsibilities aligned with business needs.

EDUCATION

Bachelors degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

• 47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
• Strong hands-on experience with SAP and billing/ERP systems
• Prior experience in handling escalations or leading a small team.

SKILLS AND COMPETENCIES

• Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
• Strong customer-centric approach with focus on service excellence.
• Ability to quickly adapt to new processes and systems while ensuring accuracy.
• Excellent multitasking, prioritization, and problem-solving skills.
• Strong organizational, time management, and stakeholder management abilities.
• Effective communication skills with the ability to collaborate across teams and influence outcomes.