Billing Executive

LeapSwitch Networks; Maharashtra; On-site; INR 320,000 - 520,000; Full time

Job summary

Leapswitch Networks Pvt. Ltd. in Pune is seeking a detail-oriented Billing Specialist to manage end-to-end billing for web hosting, cloud services, and dedicated servers.

You will handle payment adjustments, refunds, and reconcile discrepancies using WHMCS, Hostbill, and Zoho CRM. This role requires 1–2 years of billing or finance experience in hosting or cloud services, strong Excel skills, and the ability to coordinate with accounts receivable and the customer success team to ensure timely

Qualifications

• 1–2 years of billing or finance experience in hosting, cloud, or PaaS environments.
• Proficient with WHMCS or similar billing automation platforms.
• Experience with CRM platforms and ticketing systems.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Manage end-to-end billing for web hosting, cloud services, and dedicated server clients.
• Process payments, reconcile discrepancies, and handle refunds.
• Utilize CRM platforms to track interactions and billing details.
• Collaborate with Customer Success to resolve billing issues.
• Track payments and coordinate with accounts receivable to minimize overdue amounts.
• Respond to customer billing tickets with timely resolutions.
• Generate monthly billing reports and overdue payment summaries.
• Keep billing systems and customer accounts accurately updated.

Skills

Billing

Attention to detail

Communication skills

Multi-tasking

Billing accuracy

Problem solving

Education

Bachelor's degree in Finance

Tools

WHMCS

Hostbill

Zoho CRM

Excel

Job description

Leapswitch Networks Pvt. Ltd. is a leading provider of cloud and dedicated server solutions, focused on delivering exceptional services to our customers. We are looking for a detail-oriented and skilled Billing Specialist to join our dynamic team. This role will be responsible for managing billing processes, including order processing, payment adjustments, and utilizing automation platforms like WHMCS, ticketing systems, and CRM platforms to ensure smooth operations.

Key Responsibilities

• Manage the end-to-end billing process for web hosting, cloud services, and dedicated server clients.
• Perform payment adjustments, reconcile payment discrepancies, and manage refunds as necessary.
• Support the use of CRM like Hostbill or Zoho platforms for tracking customer interactions and integrating billing details.
• Collaborate with the customer Success team to resolve billing-related issues, escalating complex issues to the appropriate department.
• Track and ensure timely payments and collections, working closely with accounts receivable teams to minimize overdue accounts.
• Process and respond to customer tickets related to billing inquiries, ensuring timely resolution of issues.
• Ensure accurate and timely updates to the billing system and customer accounts.
• Generate detailed reports for financial analysis, including monthly billing summaries and overdue payment reports.
• Stay updated with industry billing trends, best practices, and new tools to improve the overall billing process.

Skills & Qualifications

• Proven experience in billing and invoicing processes in a web hosting or cloud services environment /IT industry
• Expertise with WHMCS or similar billing automation platforms.
• Proficiency in CRM platforms, preferably in a technical support or billing context.
• Strong experience with ticketing tools (e.g., Hostbill) for managing customer inquiries and issues.
• Excellent attention to detail, with a strong ability to reconcile accounts and process payments accurately.
• Familiarity with order processing workflows and payment adjustment procedures.
• Strong communication skills and ability to interact with both technical teams and clients.
• Ability to handle multiple tasks in a fast-paced environment with a focus on meeting deadlines.
• Knowledge of accounting principles and billing compliance standards is a plus. (GST, TDS Knowledgeable, Credit Note, Debit Note)
• Experience with Microsoft Excel or similar data management tools for generating billing reports.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 1-2 years of experience in billing or finance-related roles in a hosting, cloud, or PaaS environment.
• Experience with WHMCS, CRM platforms, and ticketing systems is highly desirable

Location

Pune