Quality Analyst - International

TP; Chennai Metropolitan Area; On-site; INR 350,000 - 700,000; Full time

Job summary

Teleperformance in Bengaluru is seeking a highly skilled Quality Analyst with 1–6 years of quality analysis experience, preferably in an international setting.

You will conduct thorough quality checks, identify improvements, and collaborate with cross-functional teams to uphold standards while developing and maintaining quality processes and training team members.

This role offers a dynamic work environment with opportunities for growth and exposure to global projects.

Qualifications

• Strong understanding of quality principles and methodologies.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Effective communication and interpersonal skills.
• Experience with quality management tools and software.
• Strong attention to detail and ability to multitask.

Responsibilities

• Conduct thorough quality checks on products or services to ensure they meet the required standards.
• Identify areas for improvement and implement changes to enhance overall quality.
• Collaborate with cross-functional teams to resolve quality-related issues.
• Develop and maintain quality control processes and procedures.
• Analyze data to identify trends and patterns in quality performance.
• Provide training and coaching to team members on quality procedures.

Skills

Quality principles

Analytical skills

Communication skills

Multitask

Quality management tools

Tools

Quality management tools

Job description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, preferably in an international setting.

Roles and Responsibility

• Conduct thorough quality checks on products or services to ensure they meet the required standards.
• Identify areas for improvement and implement changes to enhance overall quality.
• Collaborate with cross-functional teams to resolve quality-related issues.
• Develop and maintain quality control processes and procedures.
• Analyze data to identify trends and patterns in quality performance.
• Provide training and coaching to team members on quality procedures.

Job Requirements

• Strong understanding of quality principles and methodologies.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Effective communication and interpersonal skills.
• Experience with quality management tools and software.
• Strong attention to detail and ability to multitask.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Additional Info

The company offers a dynamic and supportive work environment, with opportunities for growth and development.