Customer Relations Executive

TP; Malad; On-site; INR 300,000 - 420,000; Full time

Job summary

TP is seeking a customer support professional in India to handle inquiries, resolve issues, and ensure customer satisfaction. You will develop strong relationships with customers and collaborate with internal teams to enhance the overall experience.

The role requires a graduate with strong communication, problem-solving, and attention to detail in a fast-paced environment. If you thrive on helping customers and driving improvements, apply now.

Qualifications

• Graduate degree from a recognized university.
• Proficiency in B2 is mandatory.
• Strong communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Attention to detail and excellent organizational ability.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Develop and maintain strong relationships with customers.
• Collaborate with internal teams to improve customer experience.
• Identify and escalate potential issues to senior management.
• Analyze customer feedback and suggest improvements.

Skills

Customer service

Communication

Problem solving

Analytical skills

Attention to detail

Time management

Education

Graduate degree

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Develop and maintain strong relationships with customers.
• Collaborate with internal teams to improve customer experience.
• Identify and escape potential issues to senior management.
• Analyze customer feedback and suggest improvements.

Job Requirements

• Graduate degree from a recognized university.
• Proficiency in B2 is mandatory.
• Possess strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Demonstrate excellent problem-solving and analytical skills.
• Strong attention to detail and organizational skills are essential.