Backend Associate IN

SGS & Co; Mumbai; Hybrid; INR 300,000 - 450,000; Full time

Job summary

SGS & Co is seeking a Workflow Coordinator in Mumbai to manage communication across multiple projects, ensure SLAs are met, and prepare weekly reports. The role requires fluency in English, good interpersonal skills, and proficiency in MS Office. Candidates should be flexible to work in general or rotational shifts, including weekends. The position allows for remote work with occasional office visits.

Qualifications

• Experience managing various delivery tasks.
• Ability to work under high pressure to meet deadlines.
• Flexibility to work in general or rotational shifts.

Responsibilities

• Act as SPOC for multiple projects and manage communication.
• Conduct basic QC of files and deliver them as per SLAs.
• Prepare and present weekly reports using Excel and PPT.

Skills

Fluent in English (verbal and written)

Good interpersonal skills

Computer skills and MS Office proficiency

Job description

• Acceptance to work in General / Rotational shifts (11 am to 8 pm – General shift).
• Flexibility to work over weekends or stretching shift hours as and when needed.
• Should be committed and reliable to work under high pressure to meet timelines.
• Workflow coordinator - SPOC for multiple projects and communication management.
• Should have good interpersonal skills.
• Should be fluent in English with excellent verbal and written communication.
• Should be able to manage video/audio calls on a regular basis.
• Must be well versed with Computer skills and MS Office.
• Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided).
• Manage daily reports, excel sheets, update and manage Tasks on portals as per the workflow.
• Should be able to prepare and present weekly reports (excel/PPT).
• Keep the Commercial team updated on status. Resolve any queries proactively.
• Ensure defined SLAs are regularly met. Flag any delays timely.
• Should be comfortable with Work from home and visit office when required.
• Be flexible to cross utilised and support other functions when required.
• Should have prior experience and strong ability to manage variety of delivery tasks.