Production Coordinator & Customer Service Coordinator

XTGLOBAL INFOTECH LIMITED; Hyderabad; Remote; INR 600,000 - 1,000,000; Full time

Job summary

A leading technology solutions provider in Hyderabad is seeking a Production Coordinator to act as the central hub between clients and production teams. The role involves managing schedules, translating client requests into tasks, and ensuring high-quality outputs before delivery. Candidates should possess strong organizational skills and excellent English communication. The successful applicant will thrive in a fast-paced environment, maintaining clear communication and following up proactively on projects. This opportunity offers full-time employment with a UK shift.

Qualifications

• 5+ years of relevant work experience in project coordination or client operations.
• Ability to maintain clear and consistent communication across all teams.
• Proven ability to resolve bottlenecks efficiently.

Responsibilities

• Monitor and respond to client messages through Slack and email.
• Assign work and track deadlines across multiple teams.
• Provide a daily summary of completed tasks and blockers.

Skills

Excellent written and verbal English communication

Strong organizational and multitasking skills

Experience managing multiple projects simultaneously

High attention to detail

Ability to work independently and take initiative

Comfortable working in a fast-paced, remote environment

Tools

Slack

Dropbox

Job description

Production Coordinator & Customer Service Coordinator

• Assigned Recruiter(s) Sudhakar Teegala,Siva Krishna Komarapu,Shyam Krishna Vikram
• Date Opened 03/24/2026
• Job Type Full time
• Work Experience 5+ years
• Country India

Job Description

Full Time

Shift: UK Shift: 2-11 PM IST

Role Overview

We are looking fora highly organized, detail-oriented Production Coordinator / Client Operations Manager to serve as the central hub between our clients and internal production teams.

This role is responsible for:

• Keeping projects moving on schedule
• Translating client requests into clear internal tasks
• Ensuring high-quality outputs before delivery
• Maintaining clear and consistent communication across all teams

This is not a passive role. You will be expected to take ownership, follow up proactively, and ensure nothing falls through the cracks.

Key Responsibilities

1. Client Communication

• Monitor and respond to client messages (Slack, email, etc.)
• Translate client requests into clear, structured tasks
• Provide regular updates to clients on project status
• Ensure timely and professional communication at all times

2. Project Coordination

• Create and manage tasks across multiple teams (modeling, rendering, web)
• Assign work and track deadlines
• Proactively follow up with team members to ensure progress
• Identify and resolve bottlenecks quickly
• Create and manage jobs within the Client’s Portal
• Organize files in Dropbox and ensure proper structure
• Maintain clean and organized Slack communication
• Keep internal task management systems up to date

4. Quality Assurance (QA/QC)

• Ensure work matches client requests and internal standards
• Provide clear, structured feedback to the production team
• Catch errors before they reach the client

5. Daily Reportings Communication

• Provide a daily summary of:
• Completed tasks
• Work in progress
• Blockers
• Escalate issues and identify decisions needed from management

Requirements

Required Skills & Experience

• Excellent written and verbal English communication
• Strong organizational and multitasking skills
• Experience managing multiple projects simultaneously
• High attention to detail
• Ability to work independently and take initiative
• Comfortable working in a fast-paced, remote environment

Preferred (Not Required, but Strong Plus)

• Experience in project coordination, operations, or virtual assistant roles
• Familiarity with creative or technical workflows (3D, design, web, etc.)
• Experience using:
• Slack
• Dropbox
• Typical schedule expectation:
• Approximately 8-hour shift with partial overlap across both regions
• Flexibility is important, but responsiveness during overlapping hours is critical

What Success Looks Like

• Projects are always on track and organized
• Clients receive fast, clear, and professional responses
• Internal teams know exactly what to work on
• Deliverables are reviewed and high-quality before being sent
• Nothing gets lost, delayed, or miscommunicated