Workflow Coordinator

Hiring Squad; Goregaon; On-site; INR 300,000 - 520,000; Full time

Job summary

Hiring Squad is seeking a Workflow Coordinator in Mumbai to maintain smooth workflow and coordinate tasks between associates, shift supervisor, and client. The role involves direct supervision of on-duty operators to ensure consistent quality and timely fulfilment of workflow requirements.

The ideal candidate is a graduate with 2–4 years in customer service or operations, possessing strong English communication and excellent time management to handle rotating shifts, including weekends.

Qualifications

• Graduate or equivalent education is preferred.
• 2–4 years of relevant experience in customer service or operations.
• Strong written and spoken English communication abilities.

Responsibilities

• Maintain confidentiality of organizational and client information.
• Coordinate jobs between associates, shift supervisor, and the client.
• Supervise on-duty operators to ensure consistent quality and capacity management.
• Record, track, and report time and performance for the shift.
• Assist in onboarding training and addressing technology issues as needed.
• Handle day-to-day operations and support broader client needs.

Skills

Time management

Coordination

Communication

Problem solving

Attention to detail

Teamwork

English fluency

Education

Graduate degree

Job description

Job Title: Workflow Coordinator

Location: Mumbai, India

Reporting Manager: Operations Manager

Role Summary:

Maintain smooth workflow and work coordination

Responsibilities and Duties:

• Maintain organizational and client confidentiality
• Coordination of jobs between Associates, Shift Supervisor and the Client
• Directly and actively supervise and assist on-duty operators to ensure consistent quality and

satisfactory fulfilment of workflow requirements, including deadlines

• Keep abreast with issues / concerns on the shift and keep the manager posted
• Responsible for prompt response, timely follow up to consultants
• Approachable and open to working with staff to resolve problems at any level
• Help coordinate day-to-day operations as well as manage the broader needs of clients
• Retrieve, store and dispose of customer files and data per defined procedures
• Assist manager in coordinating training / ghosting for new team, address technology issues,

capacity management

• Assist manager in managing production start-ups, hang-ups and changeovers and

IT/Networking problems

• Ensure accurate record keeping, time tracking and reporting for the shift
• Assist manager in coordinating and providing timesheets for temp staff
• Operate within the agreed Standard Operating Procedures
• Follow proper document management systems

Required Skills/Abilities:

• Positive attitude
• Strong time management and organizational skills
• Able to work independently when necessary to resolve problems
• Attention on detail and consistency to meet clients quality control requirements
• Friendly, non-hierarchical and empathic with colleagues and staff
• Strong Coordination skills
• Ability to work under pressure
• Comfortable interacting with clients in person, email and telephone
• Strong verbal and written English communication skills
• Good presentation skills
• Ability to adapt any process changes
• Adhere to client leave policy and business etiquette

Education and Experience:

• Graduate or equivalent preferred
• 2-4 years of relevant experience preferable if worked in Customer Service role earlier
• Advanced and strategic thinking skills, should have exceptional written (email/Chat) and

verbal communication

Shift Timing: Should be comfortable working in rotational shifts (including weekend shifts)