Workflow Coordinator

Hiring Squad; Mumbai Suburban; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Drop Cab facilities for night shifts

Job summary

Hiring Squad is seeking a Workflow Coordinator in Mumbai to manage day-to-day workflow and coordinate between associates, supervisors, and clients. The role involves ensuring timely completion, maintaining confidentiality, and supporting training and onboarding for staff.

The candidate should have 2–4 years of customer service experience, a graduate degree, and strong English communication skills for email and chat interactions. The job expects a rotational shift pattern with weekend work.

Qualifications

• Graduate or equivalent is preferred.
• Strong written and verbal communication skills in English.

Responsibilities

• Coordinate jobs between Associates, Shift Supervisor and Client.
• Supervise on-duty operators to ensure quality and timely workflow.
• Maintain confidentiality and document management for the shift.
• Assist with training and onboarding for new team members.
• Manage timesheets and reports for the shift.

Skills

Positive attitude

Time management

Organizational skills

Problem solving

Client interaction

Written English

Verbal English

Attention to detail

Team coordination

Education

Graduate or equivalent

Job description

Job Title: Workflow Coordinator

Location: Goregaon East, Mumbai

CTC details: 5 LPA - 7 LPA

Availability: Immediate - 30 days

Shift Timing: Rotational shift and rotational Week-offs (Including weekends)
Transportation: Drop Cab facilities will be available for night shifts (Transport boundary applicable -- check if you fall under transport boundary)

Imp Instructions:

Hiring boundary

Western Line: Churchgate to Virar

Central Line: CST to Thane

Harbour Line: Till Mankhurd

Role Summary: Maintain smooth workflow and work coordination

Education and Experience:

• Graduate or equivalent preferred
• 2-4 years of relevant experience preferable if worked in Customer Service role earlier
• Advanced and strategic thinking skills, should have exceptional written (email/Chat) and verbal communication

Responsibilities and Duties:

• Maintain organizational and client confidentiality
• Coordination of jobs between Associates, Shift Supervisor and the Client
• Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfilment of workflow requirements, including deadlines
• Keep abreast with issues / concerns on the shift and keep the manager posted
• Responsible for prompt response, timely follow up to consultants
• Approachable and open to working with staff to resolve problems at any level
• Help coordinate day-to-day operations as well as manage the broader needs of clients
• Retrieve, store and dispose of customer files and data per defined procedures
• Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management
• Assist manager in managing production start-ups, hang-ups and changeovers and IT/Networking problems
• Ensure accurate record keeping, time tracking and reporting for the shift
• Assist manager in coordinating and providing timesheets for temp staff
• Operate within the agreed Standard Operating Procedures
• Follow proper document management systems

Required Skills/Abilities:

• Positive attitude
• Strong time management and organizational skills
• Able to work independently when necessary to resolve problems
• Attention on detail and consistency to meet clients quality control requirements
• Friendly, non-hierarchical and empathic with colleagues and staff
• Strong Coordination skills
• Ability to work under pressure
• Comfortable interacting with clients in person, email and telephone
• Strong verbal and written English communication skills
• Good presentation skills Ability to adapt any process changes
• Adhere to client leave policy and business etiquette