Client Success & Operations

Kaabil; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Job summary

Kaabil in Hyderabad is seeking an Admin Associate for Client Success & Operations. This role involves managing client communications, coordinating sales efforts, and supporting daily operations. The ideal candidate should have excellent organizational skills and a Bachelor's degree.

Key responsibilities include tracking orders, coordinating between teams, and generating operational reports. Candidates must be fluent in English, Hindi, and Telugu, and be proficient in tools like Google Sheets and Excel.

Qualifications

• Excellent communication skills in English, Hindi, and Telugu.
• Proficiency in maintaining organized digital records and reports.
• Ability to handle multiple responsibilities with attention to detail.

Responsibilities

• Manage daily client communication across various platforms.
• Coordinate sales leads and maintain relevant records.
• Support daily operations by tracking attendance and performance.

Skills

Client Communication

Sales Coordination

Operational Tracking

Multi-tasking

Education

Any Bachelor's Degree

Tools

Google Sheets

Excel

Job description

Role Overview

The Admin Associate – Client Success & Operations plays a central role in ensuring the smooth functioning of the company’s daily operations. This role requires a highly organized, proactive, and multi-tasking individual who can manage client communication, sales coordination, operational tracking, and administrative processes efficiently. You will act as a key link between clients, logistics, sales tracking, and internal teams, ensuring timely communication, accurate documentation, and smooth execution of daily business activities.

Key Responsibilities

1. Client Communication & Relationship Management

• Handle daily client communication across calls, messages, and emails.
• Respond to client queries regarding orders, products, dispatch, and feedback.
• Maintain a professional and friendly communication tone across all client interactions.
• Ensure timely updates to clients regarding order status, delivery timelines, and product availability.

2. Sales Coordination & Lead Follow-ups

• Track incoming leads and customer inquiries across platforms.
• Follow up with potential clients and support the sales conversion process.
• Maintain updated records of sales, payments received, and pending transactions.
• Share daily sales updates and performance summaries with management.

3. Operations & Administrative Management

• Maintain attendance logs, work trackers, and performance sheets for interns and junior team members.
• Ensure all administrative records and documentation are accurate and organized.
• Coordinate across departments to ensure smooth daily operations.
• Support onboarding and coordination of new team members.
• Manage store operations, inventory.

4. Order Management & Logistics Coordination

• Oversee online and offline order processing.
• Coordinate with logistics partners for dispatch tracking and delivery updates.
• Ensure accurate order fulfillment and maintain clean records of shipments.
• Monitor order progress and resolve delivery issues when required.

5. Reporting & Data Management

• Generate and submit daily, weekly, and monthly operational reports.
• Maintain organized documentation related to sales, orders, inventory movement, and payments.
• Track key operational metrics such as:
• Order fulfilment
• Client communication
• Dispatch tracking
• Payment status

6. Team Coordination & Support

• Coordinate with interns, marketing teams, and operations staff for daily tasks.
• Ensure accountability and timely completion of assigned tasks.
• Escalate operational issues or delays to the Founder / Operations Head when required.
• Coordinate with the online and offline store/ operations/ Sales and update to team.

Key Performance Indicators (KPIs)

• KPI Category Performance Target
• Client Response Time Within 30 minutes during working hours
• Reporting Accuracy 100curate reports submitted on time
• Order Accuracy 98% error-free order management
• Dispatch Coordination 95% on-time dispatch tracking
• Documentation Accuracy Zero record mismatches
• Team Coordination Smooth workflow and timely updates

Skills & Requirements

Educational Qualification

Any Bachelor's Degree.

Language Requirement (Mandatory)

• English
• Hindi
• Telugu

Technical Skills

• Basic computer knowledge
• Familiarity with Google Sheets / Excel / basic documentation tools
• Ability to maintain organized digital records and reports

Core Competencies

• Highly organized and detail-oriented
• Comfortable handling multiple responsibilities simultaneously