Broadcast Associate

Tata Consultancy Services; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading IT services firm is seeking a Work Flow Specialist_Team Member in Bengaluru. The role involves monitoring live video, managing customer requests, and ensuring SLAs are met. Ideal candidates should have 2-7 years of experience in live operations and excellent communication skills. This position requires working from the office, including weekends and night shifts. Strong knowledge of live TV and sports is preferred, along with good computer skills. A dynamic workplace and opportunities for workflow improvement await the successful applicant.

Qualifications

• 2-7 years of professional experience required.
• Prior experience in a live operations/time sensitive environment.
• Willing to work weekends and night shifts.

Responsibilities

• Monitor live and non-live video using tools.
• Handle emails, chats, and internal requests.
• Submit daily/weekly reports on operations.

Skills

Strong knowledge with TV

Knowledge of live sports

Good computer skills

Multi-tasking skills

Good communication skills

Education

10+2+3 full time Education

Tools

Chrome

Google Docs

Google Apps

Job description

Mega Virtual Drive for Work Flow Specialist_Team Member

Education: 10+2+3 full time Education required

Experience: 2-7 years

JOB SUMMARY

• Monitoring of live and non-live video using in-house tools and dashboard
• Adjusting boundaries of events as content schedule shifts (events run long or short)
• Check & handle emails, chats, tickets and requests from Customer internal teams and vendors/providers
• Ensure programs, cases, posts or tickets are handled within SLAs
• Unique ID findings in the third party database based on partner Metadata
• Daily tickets handling to triage the issues as per the given instructions
• Communicate with Client SPOC effectively with good articulation when required
• Daily/Weekly report submission
• Monitor and maintain the Operations within SLAs

PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Monitor and fix Customer TV schedule, Audio/Video issues within SLA
• Communicate and handle escalated issues and work closely with Customer internal, XFN teams and vendors/providers to resolve network/video issues
• Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail
• Escalate and communicate issues on time
• Perform other duties as assigned by management
• Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow
• Suggest workflow improvements based on practical implementation

JOB SPECIFICATIONS

III. WORK EXPERIENCE

• 2 -3 years of professional experience
• Prior experience in a live operations/time sensitive environment
• Willing to work in weekends and late evening/night shifts (Must have)
• 100% Work from office
• This is a BPO project and not IT

IV. KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge and experience with TV (live TV preferred)
• Strong knowledge of and interest in live sports (preferred)
• Good computer skills with experience with Chrome, Google Docs, and Google Apps
• Ability to triage, route issues to appropriate teams and follow defined processes
• Multi-tasking skills and ability to complete high priority tasks in a timely manner
• Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs
• Able to perform basic troubleshooting and data gathering by asking relevant questions
• Good oral and written communication skills, ability to articulate network and video issues