Digital Operations Associate

Sky Systems; Ahmedabad District; On-site; INR 420,000 - 620,000; Full time

Job summary

Sky Systems in Ahmedabad seeks a Digital Operations Associate to coordinate stakeholder activities across India and global partners, track projects, and maintain meeting rhythms. You will drive timely communication, manage escalations, and support vendor onboarding and cross-functional initiatives to ensure quality and on-time delivery.

Ideal candidates have a Bachelor’s degree with 2–3 years in a fast-paced environment, excellent written and verbal communication, and strong organizational

Qualifications

• Bachelor’s degree required.
• Up to 2-3 years in a stakeholder-heavy environment.
• Excellent written and verbal communication; clear and concise.
• Strong organizational skills and attention to detail.
• Experience with MS Office and collaboration tools.

Responsibilities

• Coordinate stakeholders across internal teams (India, US, UK) and external partners.
• Maintain project trackers, meeting notes, follow-ups, and action items with owners.
• Identify blockers, manage escalations, and ensure timely progress.
• Support onboarding and cross-functional operational projects with partners.
• Leverage approved AI tools for notes, summaries, and communications while following privacy protocols.
• Improve workflows and processes to enhance efficiency and execution quality.

Skills

Communication

Project coordination

MS Office

Education

Bachelor's degree

Tools

Slack

Airtable

Box

MS Office

Job description

Job Summary

The Digital Operations Associate supports the Digital Operations & Expansion team in India by orchestrating clear, timely, and accurate communication across internal teams and external partners.

This role keeps projects moving at Clients speed by owning day-to-day stakeholder coordination, project tracking, meeting rhythms, follow-ups, documentation, and escalations ensuring nothing slips through the cracks and quality remains high.

The role also supports strategic initiatives across the Digital Operations function by partnering with internal stakeholders, vendors, and external partners to drive projects from planning through execution and fulfilment.

Key Responsibilities

• Stakeholder Coordination & Documentation: Act as the primary coordinator for internal teams (India, US, UK, and other hubs) and external partners (agencies, vendors, strategic partners), ensuring clear and timely communication.
• Maintain accurate project trackers, documentation, meeting notes, follow-ups, and action items with clear owners and timelines.
• Proactively identify blockers, manage escalations, and drive stakeholder accountability to keep projects moving efficiently.
• Support vendor onboarding, office branding initiatives, and other cross-functional operational projects in partnership with internal teams and external partners.
• Leverage approved AI tools for operational support including meeting notes, summarization, and communication workflows while adhering to privacy protocols.
• Continuously improve workflows, templates, and processes to enhance efficiency, accuracy, and execution quality.

Qualifications / Competencies Required

• Bachelors degree.
• Up to 2-3 years of experience in a high paced, stakeholder heavy environment (full time/ intern)
• Exceptional written and verbal communication; able to articulate clearly and concisely and tailor tone for audiences. Empathetic yet firm follow ups.
• Bias for action: anticipates next steps, closes loops, and escalates with options.
• Strong organizational skills with attention to detail; proven ability to manage multiple threads simultaneously.
• Analytical thinking and problem solving; comfort extracting simple insights from trackers.
• Strategic mindset with the ability to connect operational execution to broader business goals.
• Strong project management and coordination skills with the ability to manage multiple concurrent initiatives.
• Proficiency with MS Office (Excel, PowerPoint, Outlook); comfortable with shared drives and collaboration tools.
• Demonstrated humility, hunger to learn, and ownership mindset.
• Culture carrier aligned to clients values and HPT model.
• Willingness to collaborate with teams across US/UK time zones; availability up to 12:00 a.m. India time as needed.
• Based in or willing to work from Ahmedabad.

Good to Have

• Experience coordinating across regions/time zones in a global organization or agency.
• Familiarity with applicant/interview tracking, AI-enabled productivity tools, or project management platforms.
• Exposure to onboarding or IT access coordination.
• Basic familiarity with Slack, Box, Airtable, or equivalent.