Back Office Executive

Zoho; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Job summary

Zoho is seeking a Back Office Executive to handle day-to-day administrative and operational tasks in our Kolkata office. The role includes data entry, MIS reporting, and cross-functional coordination to ensure smooth business processes.

The ideal candidate has a graduate degree with 0–3 years of back-office experience and strong MS Excel/MS Office skills, plus attention to detail and the ability to manage multiple tasks efficiently.

Qualifications

• Graduate in any discipline; B.Com/BBA/Bachelor's preferred.
• 0–3 years in back-office, administration, MIS or operations.
• Good knowledge of MS Excel and MS Office.
• Basic data entry, documentation and reporting skills.
• Knowledge of ERP/software systems is an advantage.

Responsibilities

• Manage data entry, documentation, and records accurately.
• Prepare and maintain MIS reports daily, weekly, monthly.
• Coordinate with internal teams for required information and docs.
• Assist in orders, invoices and other operational records.
• Support HR, Accounts, Sales, or Operations as needed.

Skills

MS Excel

MS Office

Communication

Coordination

Attention to detail

Time management

Multi-tasking

Analytical thinking

Confidentiality

Proactive approach

Education

B.Com/BBA/Bachelor's degree

Tools

MS Excel

MS Office

ERP/Software systems

Job description

The Back Office Executive will be responsible for managing day-to-day administrative and operational activities, maintaining accurate records, handling documentation, updating data, and coordinating with internal teams to ensure smooth business operations.

Key Responsibilities

1. Data Entry & Documentation

• Enter, update, and maintain accurate data in company systems and Excel sheets.
  
• Prepare and maintain reports, records, forms, and other documentation.
  
• Ensure proper filing and organization of physical and digital documents.
  
• Verify data and documents for accuracy and completeness.
  

2. MIS & Reporting

• Prepare daily, weekly, and monthly MIS reports.
  
• Maintain databases and operational records.
  
• Track and update relevant business information.
  
• Support management with required reports and data analysis.
  
• Use MS Excel for data management, reconciliation, and reporting.
  

3. Coordination & Operations

• Coordinate with different departments for required information and documents.
  
• Follow up with internal teams regarding pending tasks and documentation.
  
• Assist in processing orders, invoices, purchase/sales documents, or other operational records as required.
  
• Ensure timely completion of assigned back-office activities.
  

4. Administrative Support

• Handle routine office administration and coordination.
  
• Maintain records of correspondence, documents, and transactions.
  
• Assist senior team members in day-to-day operational activities.
  
• Support the HR, Accounts, Sales, or Operations team whenever required.
  

5. Communication & Follow-up

• Communicate with internal teams regarding work status and pending requirements.
  
• Follow up on outstanding documents, approvals, and tasks.
  
• Maintain professional communication with employees, clients, vendors, or other stakeholders when required.
  

Required Qualifications

• Graduate in any discipline; B.Com/BBA/Bachelor's degree preferred.
  
• 0–3 years of experience in back-office, administration, MIS, operations, or a similar role.
  
• Good knowledge of MS Excel and MS Office .
  
• Basic knowledge of data entry, documentation, and reporting.
  
• Knowledge of ERP/software systems will be an advantage.
  

Required Skills

• Good communication and coordination skills.
  
• Strong attention to detail and accuracy.
  
• Good organizational and time-management skills.
  
• Ability to handle multiple tasks and meet deadlines.
  
• Basic analytical and problem-solving skills.
  
• Proactive and responsible approach to work.
  
• Ability to maintain confidentiality of company information.
  

Key Performance Indicators (KPIs)

• Accuracy of data and documentation.
  
• Timely completion of reports and assigned tasks.
  
• Quality and maintenance of records.
  
• Timely follow-up and coordination.
  
• Reduction of errors in data and documentation.
  
• Responsiveness to internal departments and management requirements.
  
• Adherence to company policies and procedures.