Back Office Executive

Ciel HR; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

Ciel HR in India is seeking a proactive Sales Support/Back-Office Assistant to assist sales and tender activities. You will manage data in SAP and CRM, track leads, and support invoicing, reporting and customer visits.

The role requires strong organizational skills, attention to detail, and ability to coordinate with sales, product and finance teams.

This position offers exposure to tendering processes and customer relationship management across multiple business units.

Qualifications

• Experience in back-office support for tenders, orders, and documents.
• Proficient with SAP and CRM data handling.
• Able to generate reports for sales, marketing, installation, finance.

Responsibilities

• Assist in tendering, orders, documents, and equipment data in SAP.
• Maintain customer data and hierarchies in SAP and CRM.
• Track leads and opportunities in CRM and assign to the right person.
• Follow up approvals of designs and layout drawings.
• Maintain tendering tools and master templates as directed.
• Handle invoicing and monitor overdue payments where applicable.
• Provide reports and summaries for sales, marketing, installation, delivery, and finance managers.
• Support general office tasks and customer relationship management.

Job description

• Supports salespersons in back-office tasks (tenders, orders, documents, equipment SAP,

Tendering tool and CRM) and customer inquiries.

• Maintains customer data and hierarchies in SAP + CRM as instructed by salesperson or key

account manager.

• Monitors the leads and new opportunities in CRM and assign them to right person.

• Follows up the customer’s approval of designs and lay‑out drawings.

• Maintains sales and tendering tools and master templates as instructed by sales manager /

product manager.

• Responsible for invoicing and monitoring of overdue payments (in some FL’s).

• Provides reports and summaries for sales, marketing, installation, delivery, finance managers

etc.

• Assists in general office tasks.

• Customer relationship management.

• Supports in organizing customer visits, tasks and events