Assistant Manager - Order Management

WNS Holdings; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

WNS Holdings in Pune, India is seeking a Customer Support professional to manage orders, provide pricing and delivery information, enter orders in SAP, and coordinate with internal teams to ensure timely delivery. The role focuses on accurate CRM updates, invoice corrections, and handling multiple projects independently or as part of a team.

Ideal candidates will demonstrate effective communication and leadership to ensure exceptional customer experience and adherence to SOPs.

Responsibilities

• Manages customer orders from inception to close; provides pricing, delivery dates, and follows up on inquiries.
• Generates invoice corrections, submits corrective action requests and processes return authorizations.
• Maintain accurate customer records and update CRM systems with relevant information.
• Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish.
• Exhibits strong communication and leadership to deliver a positive partner and customer experience with internal teams.

Job description

Role & responsibilities

• Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.


• Generates invoice corrections, submits corrective action requests and processes return authorizations.


• Maintain accurate customer records and update CRM systems with relevant information.


• Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish


• Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer