Back Office Executive

Ciel HR; Surat; In loco; INR 250.000 - 420.000; Tempo pieno

Descrizione del lavoro

Ciel HR is seeking a Back Office - Sales Support professional to assist with tenders, orders and customer inquiries. You will manage data, support invoicing, and maintain templates as directed by the sales team.

The role involves coordinating with sales, marketing, and finance to ensure timely responses and accurate records, with opportunities to engage in customer visits and events.

Competenze

• Attention to detail and accurate data handling.
• Familiarity with sales processes and customer inquiries.

Mansioni

• Assist sales team with back-office tasks including tenders, orders and documents.
• Maintain customer data and hierarchies as instructed by sales staff.
• Monitor leads in CRM and assign opportunities to the right person.

Conoscenze

CRM familiarity

SAP knowledge

Tendering

MS Office

Strumenti

Tendering tool

CRM software

Descrizione del lavoro

BACK OFFICE - SALES SUPPORT

• Supports salespersons in back-office tasks (tenders, orders, documents, equipment SAP, Tendering tool and CRM) and customer inquiries.

• Maintains customer data and hierarchies as instructed by salesperson or key account manager.

• Monitors the leads and new opportunities in CRM and assign them to right person.

• Follows up the customers approval of designs and lay-out drawings.

• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager.

• Responsible for invoicing and monitoring of overdue payments (in some FLs).

• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.

• Assists in general office tasks.

• Customer relationship management.

• Supports in organizing customer visits, tasks and events