B International Voice Process

Anisha Global Services; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Job summary

Anisha Global Services is seeking an International BPO Executive (Voice/Blended Process) based in Bangalore with immediate joiner availability. The role involves customer interactions, complaint resolution, and ensuring high-quality service in international voice or blended support.

The position targets candidates with at least 1 year of relevant experience and a willingness to work in a busy global operation.

Qualifications

• Minimum 1 year of experience in international BPO/customer service.

Responsibilities

• Handle inbound and outbound calls/chats from international customers in a professional and empathetic manner.
• Resolve customer complaints, process orders, and provide accurate information regarding products or services.
• Maintain accurate, detailed records of customer interactions and transactions in the company database.
• Consistently meet or exceed KPIs such as AHT, FCR, and CSAT scores.

Skills

Customer service experience

Job description

Job Seeking Opportunity

Process - International Voice Process

Location - Bangalore WFO

Availability: Immediate Joiner

Experience: Min 1+ years exp

Budget - upto 5.5lpa

Job Purpose

This customizable job description is tailored for a Customer Service at an international BPO (Voice or Blended process). It features key responsibilities, requirements, and an ideal shift structure suitable for global operations.

Job Title

International BPO Executive (Voice / Blended Process)

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls/chats from international customers in a professional and empathetic manner.
• Query Resolution: Resolve customer complaints, process orders, and provide accurate information regarding products or services.
• CRM Updates: Maintain accurate, detailed records of customer interactions and transactions in the company database.
• Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores