B Customer Support

Anisha Global Services; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Job summary

Anisha Global Services is seeking an International BPO Executive (Voice / Blended Process) to join our Bangalore operations. The role involves handling international customer interactions via calls and chats, delivering accurate information, and ensuring courteous service.

Immediate joiner, 1+ year experience, budget up to 5.5 LPA, on-site at Bangalore, with KPI targets such as AHT, FCR and CSAT to drive performance.

Qualifications

• Handle inbound and outbound calls/chats from international customers.
• Resolve customer complaints and process orders.
• Maintain accurate records in CRM.
• Meet KPIs like AHT, FCR, CSAT.

Responsibilities

• Handle inbound and outbound calls/chats from international customers in a professional manner.
• Resolve customer complaints, process orders, and provide accurate information.
• Maintain accurate records of interactions in the CRM.
• Strive to meet KPIs such as AHT, FCR and CSAT.

Skills

Customer service experience

Job description

Job Seeking Opportunity
Process - International Voice Process
Location - Bangalore WFO
Availability: Immediate Joiner
Experience: Min 1+ years exp
Budget - upto 5.5lpa

Job Purpose

This customizable job description is tailored for a Customer Service at an international BPO (Voice or Blended process). It features key responsibilities, requirements, and an ideal shift structure suitable for global operations.

Job Title: International BPO Executive (Voice / Blended Process)

Key Responsibilities

Customer Interaction: Handle inbound and outbound calls/chats from international customers in a professional and empathetic manner.

Query Resolution: Resolve customer complaints, process orders, and provide accurate information regarding products or services.

CRM Updates: Maintain accurate, detailed records of customer interactions and transactions in the company database.

Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores