Automotive Service Advisor

Skyy Rider Electric Pvt. Ltd.; Khordha; On-site; INR 350,000 - 550,000; Full time

Job summary

SkyyRider Electric Pvt. Ltd. in Bhubaneswar, Odisha invites an Automotive Service Advisor with 1–4 years of experience in the automobile sector.

You will handle customer requests, coordinate with technicians, and maintain service records while ensuring timely, professional communication and high customer satisfaction. The role requires good verbal and written communication, and proficiency in MS Word, Excel, and Outlook.

Qualifications

• 1–4 years of experience in the automobile industry.
• Graduate or Diploma in Automobile/Mechanical Engineering preferred.
• Excellent verbal and written communication skills.
• Good knowledge of MS Word, MS Excel, and MS Outlook.

Responsibilities

• Attend to customers and understand their vehicle service and repair requirements.
• Explain technical issues, service requirements, repair estimates, and delivery timelines to customers.
• Prepare job cards, service estimates, invoices, and other service-related documents.
• Coordinate with service technicians and the workshop team to ensure timely vehicle servicing and delivery.
• Provide regular updates to customers regarding vehicle status, repair progress, and delivery schedules.
• Handle customer queries, complaints, and feedback professionally.
• Maintain accurate records of vehicle servicing, customer details, warranty claims, and follow-ups.
• Prepare daily service reports and maintain records using MS Excel and Word.
• Manage professional email communication, including drafting and responding to customer and internal emails.
• Use MS Outlook for email management, scheduling, and follow-up communication.
• Ensure proper documentation and adherence to company service procedures.
• Support customer relationship management and maintain high customer satisfaction.

Skills

Customer service

Communication skills

Email writing

Problem solving

Organizational skills

Education

Automobile/Mechanical Eng.

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Title: Automotive Service Advisor

Company: SkyyRider Electric Pvt. Ltd.

Department: Service Department

Location: Bhubaneswar, Odisha

Experience: 1–4 Years in the Automobile Industry

Job Summary

We are looking for a customer-oriented and well-organized Automotive Service Advisor with 1–4 years of experience in the automobile industry. The candidate will be responsible for handling customer service requests, coordinating with technicians, maintaining service records, and ensuring customer satisfaction through timely and professional communication.

Key Responsibilities

• Attend to customers and understand their vehicle service and repair requirements.
• Explain technical issues, service requirements, repair estimates, and delivery timelines to customers.
• Prepare job cards, service estimates, invoices, and other service-related documents.
• Coordinate with service technicians and the workshop team to ensure timely vehicle servicing and delivery.
• Provide regular updates to customers regarding vehicle status, repair progress, and delivery schedules.
• Handle customer queries, complaints, and feedback professionally.
• Maintain accurate records of vehicle servicing, customer details, warranty claims, and follow-ups.
• Prepare daily service reports and maintain records using MS Excel and Word.
• Manage professional email communication, including drafting and responding to customer and internal emails.
• Use MS Outlook for email management, scheduling, and follow-up communication.
• Ensure proper documentation and adherence to company service procedures.
• Support customer relationship management and maintain high customer satisfaction.

Required Skills and Qualifications

• Minimum 1–4 years of experience in the automobile industry, preferably in a service advisor or customer service role.
• Graduate or Diploma in Automobile/Mechanical Engineering is preferred.
• Excellent verbal and written communication skills.
• Good knowledge of MS Word, MS Excel, and MS Outlook.
• Must have good email-writing skills and the ability to draft professional emails.
• Strong customer-handling, coordination, and problem-solving skills.
• Ability to maintain service records and prepare reports accurately.
• Good organizational skills, attention to detail, and a customer-focused approach.
• Knowledge of automobile servicing, vehicle maintenance, and basic technical terminology is preferred.
• Experience in the electric vehicle (EV) industry will be an added advantage.

Key Competencies

• Customer Relationship Management
• Professional Communication and Email Writing
• Service Coordination and Follow-Up
• MS Office and Documentation
• Problem-Solving and Time Management
• Teamwork and Customer Satisfaction

Interested candidates with relevant automobile service experience and strong communication and computer skills are encouraged to apply.