Service Advisor - Mechanical

Reqroots; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

Reqroots is seeking a Service Advisor - Mechanical in Tamil Nadu to bridge customers and workshop, ensuring accurate diagnoses and transparent communication.

You will lead service delivery, explain repairs, coordinate with technicians, and uphold OEM standards to achieve CSI and revenue targets.

Candidates should hold Diploma or BE in Mechanical/Automobile, with 10+ years of experience and a valid driving license preferred.

Qualifications

• Diploma or BE in mechanical/automobile engineering.
• Fluency in English and local language.
• Valid driving license preferred.
• 10+ years of relevant experience in service advisory roles.

Responsibilities

• Greet customers and understand vehicle concerns related to engine, transmission, brakes, suspension, steering, and mechanical systems.
• Prepare job cards, estimate repair costs, and explain service procedures clearly to customers.
• Coordinate with technicians and workshop controllers for accurate diagnosis and timely repairs.
• Ensure adherence to OEM service processes, checklists, and quality standards.
• Follow up on service progress, approvals, and delivery timelines.
• Explain completed work, replaced parts, and preventive maintenance at vehicle delivery.
• Handle customer complaints, warranty cases, and repeat concerns effectively.
• Promote value-added services, service packages, and AMC/extended warranty.
• Maintain service records in DMS (Dealer Management System).
• Achieve CSI (Customer Satisfaction Index) and service revenue targets.

Education

Diploma / BE (Mechanical / Automobile)

Job description

Service Advisor - Mechanical

Job Summary

The Service Advisor - Mechanical acts as a key interface between customers and the workshop, ensuring accurate diagnosis, transparent communication, timely service delivery, and high customer satisfaction in line with OEM standards.

Key Responsibilities

• Greet customers and understand vehicle concerns related to engine, transmission, brakes, suspension, steering, and mechanical systems
• Prepare job cards, estimate repair costs, and explain service procedures clearly to customers
• Coordinate with technicians and workshop controllers for accurate diagnosis and timely repairs
• Ensure adherence to OEM service processes, checklists, and quality standards
• Follow up on service progress, approvals, and delivery timelines
• Explain completed work, replaced parts, and preventive maintenance at vehicle delivery
• Handle customer complaints, warranty cases, and repeat concerns effectively
• Promote value-added services, service packages, and AMC/extended warranty
• Maintain service records in DMS (Dealer Management System)
• Achieve CSI (Customer Satisfaction Index) and service revenue targets

Technical Skills

• Strong understanding of automotive mechanical systems
• Ability to interpret technician diagnosis and repair recommendations
• Knowledge of OEM service manuals and standard repair procedures
• Basic familiarity with diagnostic tools and OBD systems
• Understanding of warranty policies and recall procedures

Qualifications

• Qualification: Diploma / BE (Mechanical / Automobile)
• Languages: English + Local Language
• License: Valid Driving License (Preferred)
• Experience: 10+ years

Location

Tamil Nadu, India

Job Type

Permanent