Asst Facility Manager - Soft

Jones Lang LaSalle Incorporated; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated invites applications for an Assistant Manager - Soft Services to oversee workplace and facility management at our Chennai client site. This role emphasizes hospitality-driven soft services, ensuring a seamless employee experience across housekeeping, security, catering and related services.

The ideal candidate will have a strong background in facility/hospitality operations, hands-on vendor management, and the ability to coordinate across reception, mail,

Qualifications

• Bachelor's degree in Hotel Management, Facility Management, Business Administration, Hospitality Management, or related field.
• Minimum 6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.

Responsibilities

• Oversee soft services operations including housekeeping, security, landscaping, waste management, reception, catering, and employee support.
• Manage vendor performance, SLAs, KPIs, and contract compliance.
• Ensure health, safety, and regulatory compliance across sites.
• Coordinate workplace services such as reception, cafeterias, mailroom, and meeting support.
• Supervise onsite staff and vendor personnel, fostering service-excellence culture.

Skills

Strong communication

Stakeholder management

Customer-centric

Multitasking

Problem-solving

Education

Bachelor's degree in Hotel Management / Facility Management, Business Administration, Hospitality Management, or a related discipline

Tools

CAFM systems

Workday

ServiceNow

Helpdesk platforms

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Asst. Facility Manager – Soft Services (Chennai)

Find your next move and build a fulfilling career

We are looking for a dynamic and hospitality-driven Asst . Facility Manager – Soft Services to manage workplace operations for our client at Chennai This role goes beyond traditional facilities management and focuses on creating a seamless, engaging, and exceptional employee experience through world-class hospitality, workplace services, and soft service excellence. The ideal candidate will be passionate about enhancing workplace culture, driving service excellence, and ensuring every employee and visitor interaction reflects the highest standards of hospitality and care.

Job Summary

We are seeking a proactive and customer-focused Assistant Manager - Soft Services to support the efficient delivery of workplace and facility management services across a corporate environment. The role is responsible for overseeing soft services operations, including housekeeping, security, landscaping, waste management, reception, catering, and employee support services. Working closely with internal stakeholders and vendor partners, the incumbent will help ensure a safe, clean, and engaging workplace experience while maintaining compliance with organizational standards and regulatory requirements.

Key Responsibilities

• Vendor & Service Partner Management Monitor and manage the performance of service providers and contractors, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments. Conduct regular vendor reviews and drive corrective actions to enhance service quality and operational efficiency.
• Facility Operations & Quality Assurance Perform routine site inspections, audits, and workplace walkthroughs to ensure high standards of cleanliness, hygiene, and facility presentation. Identify improvement opportunities and implement best practices to enhance workplace experience.
• Health, Safety & Compliance Ensure soft services operations comply with applicable health, safety, environmental, and organizational policies. Support risk assessments, incident investigations, corrective action plans, and compliance reporting.
• Workplace Services Coordination Assist in managing reception services, cafeteria operations, mailroom activities, meeting room support, event coordination, and other employee-facing services. Ensure seamless delivery of day-to-day workplace operations with minimal disruption to business activities.
• Employee & Stakeholder Support Serve as a point of contact for workplace-related requests, inquiries, and escalations. Address employee concerns promptly and maintain high levels of customer satisfaction.
• Budgeting & Administration Support budget tracking, invoice verification, purchase requests, and inventory management for soft services operations. Maintain operational records and prepare periodic reports on service performance, compliance, and workplace metrics.
• Team Supervision Provide day-to-day supervision and guidance to onsite support staff and vendor personnel. Promote a culture of service excellence, accountability, and continuous improvement.

Qualifications & Experience

• Education Bachelor's degree in Hotel Management / Facility Management, Business Administration, Hospitality Management, or a related discipline.
• Experience 6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms, or other facility management tools is desirable.

Key Competencies

• Strong communication and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Customer-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong organizational, reporting, and vendor management skills.

This role is ideal for a hospitality-focused facilities professional who believes that great workplaces create great employee experiences and is passionate about delivering service excellence every day.

Location: On-site –Chennai, TN Scheduled Weekly Hours: 48

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.