Facility Executive - Soft Services Management

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

JLL India invites a Facility Executive - Soft Services based in Bengaluru to lead strategic planning, service delivery, and vendor management for our soft services portfolio. You will manage budgets, ensure compliance with health and safety regulations, and drive continuous improvement across cleaning, security, catering, and space management while coordinating with other departments and stakeholders.

This role requires 7+ years in facility management with at least 3 years in a similar role and

Qualifications

• Bachelor’s degree in Facility Management, Hotel Management, Business Administration, or related field.
• 7+ years in facility management with at least 3 years in a similar role.
• Experience with contract and vendor management.
• Strong leadership and communication skills.
• Knowledge of health, safety, and environmental regulations.

Responsibilities

• Strategic Planning and Leadership: Develop and implement strategic plans for soft services management; Set KPIs; Lead a team of facility managers and service providers; Align soft services with organizational goals.
• Service Management: Oversee delivery of soft services (cleaning, security, reception, mail/courier, food services, landscaping, waste management, space management); ensure compliance and quality control.
• Vendor Management: Select, negotiate, and manage contracts with external providers; maintain vendor relationships; evaluate performance.
• Budget and Financial Management: Prepare and manage annual budgets; analyze costs; approve invoices from providers.
• Continuous Improvement: Stay informed of industry trends; implement new technologies and processes; conduct service audits and corrective actions.
• Stakeholder Management: Act as primary contact; communicate with occupants and senior management; conduct satisfaction surveys.
• Sustainability and CSR: Develop sustainable practices; ensure CSR initiatives compliance.
• Emergency Response and Business Continuity: Develop emergency plans; ensure business continuity.

Skills

Strategic planning

Leadership

Facility management

Vendor management

Budgeting

Health & safety compliance

Communication

Problem solving

Education

Bachelor's degree in Facility Management

Hotel Management / Business Administration

Tools

Facility management software

Job description

Facility Executive - Soft Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

• Strategic Planning and Leadership:
  • Develop and implement strategic plans for soft services management
  • Set performance standards and key performance indicators (KPIs) for soft services
  • Lead and mentor a team of facility managers and service providers
  • Collaborate with other departments to align soft services with overall organizational goals
• Service Management:
  • Oversee the delivery of soft services, including but not limited to:
  • Cleaning and janitorial services
  • Security and reception
  • Mail and courier services
  • Food services and catering
  • Landscaping and grounds maintenance
  • Waste management and recycling
  • Space management and move services
  • Ensure compliance with health, safety, and environmental regulations
  • Implement and maintain quality control systems for all soft services
• Vendor Management:
  • Select, negotiate, and manage contracts with external service providers
  • Develop and maintain strong relationships with key vendors
  • Regularly evaluate vendor performance and implement improvement plans as needed
• Budget and Financial Management:
  • Prepare and manage annual budgets for soft services
  • Analyze costs and implement cost-saving measures without compromising service quality
  • Review and approve invoices from service providers
• Continuous Improvement:
  • Stay informed about industry trends and best practices in facility management
  • Implement new technologies and processes to improve service delivery and efficiency
  • Conduct regular service audits and implement corrective actions
• Stakeholder Management:
  • Act as the primary point of contact for facility-related issues and inquiries
  • Maintain effective communication with building occupants, senior management, and other stakeholders
  • Conduct regular satisfaction surveys and address feedback
• Sustainability and Corporate Social Responsibility:
  • Develop and implement sustainable practices in soft services delivery
  • Ensure compliance with corporate social responsibility initiatives
• Emergency Response and Business Continuity:
  • Develop and maintain emergency response plans for soft services
  • Ensure business continuity in the event of service disruptions

Qualifications:

• Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
• 7+ years of experience in facility management, with at least 3 years in a similar role
• Strong knowledge of facility management software and technologies
• Excellent leadership, communication, and problem-solving skills
• Proven track record in managing large-scale facility operations and budgets
• Experience with contract and vendor management
• Understanding of relevant health, safety, and environmental regulations
• Core facilities management skills
• Tertiary qualifications in hotel management, building management and/or business

Sound like you? To apply you need to have: Core facilities management skills If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation.