Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Assistant Facilities Manager in Chennai to support FM operations for client sites. The role focuses on administrative FM tasks, escalation management, and ensuring smooth front desk and housekeeping functions.

The candidate should have 5–6 years in facilities management, graduate in any discipline, and strong English communication. This on-site position involves coordinating with vendors, planning VIP visits, and maintaining service quality across

Qualifications

• Graduate in any discipline.
• 5–6 years experience in facilities management.
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.

Responsibilities

• Be accessible for escalation of all FM related issues.
• Oversee the Helpdesk work process.
• Provide management advice to Helpdesk operators for escalated issues.
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.
• Oversee the Reception and Front Office function.
• Ensure visitors are promptly attended by the Front Office Executives.
• Take rounds of the front office and lobby to maintain high housekeeping standards.
• Oversee Housekeeping Services and evaluate vendor performance.
• Coordinate with vendors for resolution of service issues and audit attendance and grooming.

Skills

Presentation development

Data analysis

Excel proficiency

Education

Graduation

Tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Designation

Assistant Facilities Manager

Job Location

Guindy or Pallikaranai, Chennai

Educational Qualification

Graduation

Mandatory Experience Required

5-6 years

Minimum Work Schedule

6 Days/week

Specific Skills

Non-technical soft services manager with strong skills in presentation development, data analysis, and Excel proficiency.

Position Goals

To provide administrative support to the Facilities Management team at Client, Hyderabad. To ensure timely and accurate completion FM reports pertaining to Client, Hyderabad.

Duties & Responsibilities

• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Reception
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor
• Coordination meetings with vendor for resolution of service issues
• Evaluate vendor performance
• Ensure that vendor manpower reports at site as per agreed terms and conditions
• Undertake audit of the attendance and check their grooming
• Oversee Cafeteria Services
• Ensure that the caterers are maintaining highest standards of hygiene in the services area
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, elevate the matter to the caterers’ management immediately and make swift alternate arrangements
• In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Employee Specifications

• Graduate in any discipline
• 5 – 6 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Excellent communication skills and ability to converse in English
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures

• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site -Chennai, TN

Scheduled Weekly Hours

48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL, a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter ways.

Jones Lang LaSalle (JLL) is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.