Facility Manager - Soft

Jones Lang LaSalle Incorporated; Chennai; Presencial; INR 1 500 000 - 2 100 000; Tempo integral

Resumo da oferta

Jones Lang LaSalle Incorporated in Chennai, India, is seeking a Facility Manager – Soft Services to lead workplace experience, hospitality, and soft services across the client site. You will steer a team of service partners to deliver exceptional employee experiences while maintaining cost efficiency and service quality.

The role emphasizes vendor management, stakeholder engagement, and adherence to SLAs/KPIs, with responsibilities spanning facilities operations, events, and wellness initiatives.

Qualificações

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management with 10+ years experience.
• Minimum 3-5 years as Site Lead/ leadership experience in large-scale soft services operations.
• Proven experience in vendor management, employee experience programs, and workplace hospitality operations.
• Strong knowledge of SLAs, KPIs, audit processes, and workplace service standards.

Responsabilidades

• Manage soft service operations including workplace experience, hospitality, housekeeping, reception, pantry, cafeteria, mailroom, landscaping, and workplace support services.
• Oversee meeting room management, event support, visitor management, and space utilization initiatives.
• Lead vendor and contractor management, conduct performance reviews, and ensure contractual compliance.
• Build strong relationships with client leadership, HR, and employees; provide regular reports and improvement plans.
• Manage annual operating budgets for soft services and assist procurement/negotiations.
• Ensure health, safety and sustainability compliance and drive wellness initiatives.
• Lead, mentor, and develop workplace experience teams; conduct performance reviews.

Conhecimentos

Hospitality mindset

Stakeholder management

Communication skills

Team leadership

Analytical reporting

Vendor management

Problem solving

Cross-functional

Formação académica

Bachelor's Degree in Hospitality Management

Ferramentas

Microsoft Office

Facility management platforms

Descrição da oferta de emprego

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager – Soft Services Find your next move and build a fulfilling career.

We are looking for a dynamic and hospitality-driven Facility Manager – Soft Services to manage workplace operations at our client in Chennai. This role goes beyond traditional facilities management and focuses on creating a seamless, engaging, and exceptional employee experience through world-class hospitality, workplace services, and soft service excellence. The ideal candidate will be passionate about enhancing workplace culture, driving service excellence, and ensuring every employee and visitor interaction reflects the highest standards of hospitality and care.

What this job involves

As the Facility Manager – Soft Services you will be responsible for managing all soft service operations, including workplace experience, hospitality, housekeeping, reception, food services, employee engagement support, transportation coordination, vendor management, and overall workplace ambiance. You will lead a team of service partners and workplace experience professionals to deliver a safe, comfortable, productive, and memorable employee experience while maintaining operational excellence, cost efficiency, and service quality standards. This role will serve as a key interface between employees, leadership teams, business stakeholders, and service providers to foster a workplace environment that supports employee satisfaction, wellbeing, productivity, and organizational culture.

Key Responsibilities

• Employee Experience & Hospitality Leadership: Drive a hospitality-first culture across the workplace with a strong focus on employee and visitor experience. Act as the Workplace Experience Champion, ensuring exceptional service delivery at all touchpoints. Develop and implement initiatives that enhance employee satisfaction, workplace engagement, and overall experience. Partner with HR, business leaders, and support teams to plan and execute employee engagement activities and workplace events. Ensure premium front-of-house services, creating a welcoming and professional environment for employees, clients, and visitors. Continuously gather employee feedback and implement service improvements based on insights and workplace trends.
• Soft Services Management: Manage housekeeping, reception, concierge, pantry, cafeteria, mailroom, landscaping, and workplace support services. Ensure all soft services are delivered in accordance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct regular audits and inspections to maintain superior workplace standards. Implement best practices in cleanliness, hygiene, workplace aesthetics, and service quality. Ensure workplace readiness and seamless daily operations.
• Workplace Operations: Oversee meeting room management, event support, visitor management, workplace seating arrangements, and employee service requests. Ensure smooth execution of town halls, leadership visits, client meetings, celebrations, and special events. Manage workplace occupancy experience and support space utilization initiatives. Collaborate with technical facilities teams to ensure integrated service delivery.
• Vendor & Contractor Management: Manage third-party service providers and vendor partners across multiple workplace services. Conduct regular performance reviews and ensure contractual compliance. Drive service innovation and continuous improvement from vendor partners. Monitor staffing levels, training, grooming standards, and service delivery effectiveness.
• Stakeholder Management: Build strong relationships with client leadership, business teams, HR, administration, and employees. Serve as the primary escalation point for workplace experience and soft service-related matters. Provide regular operational updates, service performance reports, and improvement plans. Conduct employee satisfaction surveys and implement action plans for improvement.
• Financial & Budget Management: Prepare and manage annual operating budgets for soft services. Monitor expenses, identify cost optimization opportunities, and ensure budget compliance. Drive value-added initiatives while maintaining service excellence. Support procurement, contract negotiations, and commercial evaluations.
• Health, Safety & Sustainability: Ensure compliance with all health, safety, and workplace regulations. Drive workplace wellness, sustainability, and environmental initiatives. Promote green practices, waste management programs, and resource conservation. Support emergency preparedness, business continuity, and crisis management activities.
• Team Leadership: Lead, mentor, and develop workplace experience and soft service teams. Foster a culture of service excellence, accountability, collaboration, and continuous learning. Conduct performance reviews, coaching sessions, and development planning. Recognize and celebrate high-performing team members.

Desired Skills & Competencies

• Strong hospitality and customer experience mindset.
• Excellent stakeholder and relationship management skills.
• Exceptional communication and interpersonal abilities.
• Ability to lead diverse teams in a fast-paced corporate environment.
• Strong problem-solving and decision-making capabilities.
• High emotional intelligence with a proactive service approach.
• Experience driving workplace transformation and employee experience initiatives.
• Strong analytical and reporting skills.
• Ability to influence and collaborate across functions.

Required Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management with 10+ years of experience in Facilities Management, Workplace Experience, Hospitality Operations, Corporate Real Estate, or related environments.
• Minimum 3-5 years as Site Lead/ leadership experience managing large-scale soft services operation managing corporate office environments, IT campuses, GCCs, or multinational organizations.
• Proven experience in vendor management, employee experience programs, and workplace hospitality operations.
• Strong knowledge of SLAs, KPIs, audit processes, and workplace service standards.
• Proficiency in Microsoft Office Suite and facility management platforms.

Location - Chennai, India (Onsite)

Location: On-site –Chennai, TN

Scheduled Weekly Hours: 48

What Success Looks Like

• High employee and stakeholder satisfaction scores.
• Exceptional workplace hospitality standards.
• Consistent achievement of soft service SLAs and KPIs.
• Strong vendor performance and service quality.
• Safe, engaging, and welcoming workplace environment.
• Continuous improvement in workplace experience and employee engagement metrics.

This role is ideal for a hospitality-focused facilities professional who believes that great workplaces create great employee experiences and is passionate about delivering service excellence every day.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. For further information, visit jll.com.