Assistant Facility Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad is seeking a Facilities Executive – Soft Services to manage all client facility services on-site at Deloitte Towers. The role focuses on continuous improvement, service delivery, and maintaining strong client relations within the Integrated Facilities Management unit.

You will support the AFM and Campus Manager, oversee housekeeping and soft services, and drive compliance with safety and quality standards while coordinating with Deloitte and JLL teams.

Qualifications

• Experience in Facilities Management is required.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives.
• Demonstrated experience with client reporting and preparation of reports.
• Graduate in any discipline.
• 3 – 5 years experience in facilities management.
• Tertiary qualifications in hotel management / building management and/or business desirable.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Responsibilities

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM; ensure an adequate supply of consumables/materials and service for proper operation; enter into supply and service contracts as approved by the client; maintain stock levels.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained; set stretch targets for self to achieve maximum team performance.
• Reporting Contribute to the Weekly FM Meeting Minutes; Contribute to the Monthly Management Report to Deloitte and other reports as required.
• Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues.

Skills

Facilities Management

Customer Service

People Skills

Occupational Safety

PC Literacy

Continuous Improvement

Client Reporting

Team Collaboration

Education

Graduate

Hotel/Building Management

Business desirable

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Executive – Soft Services

Business Unit: Integrated Facilities Management

Location: Deloitte Towers, Meenakshi, Tech-park, Hyderabad

Reporting To: Assistant Facilities Manager – Soft Services

Direct Reports: Onsite Shift Supervisors (Soft Services)

Position Goals

To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement. To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets. Sets stretch targets for team to achieve maximum team performance Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.

Duties and Responsibilities

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations &escalate in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained Set stretch targets for self to achieve maximum team performance Reporting Contribute to the Weekly FM Meeting Minutes Contribute to the Monthly Management Report to Deloitte and other reports as required Others Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews

Employee Specifications

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline
• 3 – 5 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures

• Compliance with the Service Level Agreement established between JLL and Deloitte
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with Client
• Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
• Achievement of service delivery goals as agreed with manager 521575

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.